Netherlands
Belgium
Denmark
Germany
France
United States
Austria
UK
Spain
ItalyCertifications & Registrations
CallFactory operates in 13 countries and is registered with local telecom regulators. On this page, you will find an overview of our registrations, certifications, and the infrastructure we run on.
- Registered in 13 countries
- Redundant infrastructure at BIT.nl
- 99.99% uptime for over 10+ years
Regulation & Quality
Proprietary infrastructure
No resellers • Proprietary IVR
Proprietary infrastructure
No resellers — Proprietary IVR
Registry status:
CallFactory manages its own telephony infrastructure from end to end. All IVR, routing, and call management systems are built and maintained internally.
What this means:
- No dependence on external telecom resellers
- Proprietary IVR and call routing technology
- Full control over service quality and uptime
- Direct relationships with carrier networks
Identity & Continuity
25 years of experience
Active since 2000
25 years of experience
Active since 2000
Registry status:
CallFactory has been providing business telephone services since 2000, making it one of the longest-standing telecom companies in the Netherlands and Europe.
What this means:
- 25+ years of uninterrupted service
- Deep knowledge and experience in telecom
- Trusted by thousands of businesses
- Founded in the Netherlands with a European reach
VAT verified
European tax registration
VAT Verification
Verified European tax registration
Registry status:
CallFactory holds a verified VAT registration (BG201938261), confirming our status as a legitimately registered company within the European Union.
What this means:
- Legitimate, EU-registered business
- Tax-compliant operations within the EU
- Verifiable in the official EU VAT database
Registration Details:
VAT Number: BG201938261
Status: Active
Financial stability
Zero debt • Healthy equity
Financial stability
Holdingfabriek B.V. (The Netherlands)
Registry status:
CallFactory is owned by Holdingfabriek B.V., based in the Netherlands. The group operates with a strict zero-debt policy and has no lease agreements. Complete financial statements are publicly available via the Dutch Chamber of Commerce.
What this means:
- Owned by Holdingfabriek B.V. (The Netherlands)
- Strict zero-debt policy
- No lease agreements or obligations
- Financial statements publicly available
Details:
Parent Company: Holdingfabriek B.V.
Country: The Netherlands
Debt Position: Zero
SIDN Registry
Belfabriek.nl (Dec. 2000)
SIDN Registry
Domain registration since December 2000
Registry status:
Belfabriek.nl has been registered with SIDN (the .nl domain registry) since December 2000, confirming our long-standing presence and brand continuity. We operate as Belfabriek in the Netherlands and Belgium, and under the name CallFactory internationally.
What this means:
- Belfabriek.nl registered since December 2000
- Uninterrupted brand presence of 25+ years
- Verified via the official SIDN registry
- Operating as Belfabriek in NL/BE, CallFactory internationally
Registration Details:
Domain: Belfabriek.nl
Registry: SIDN
Registered: December 2000
Trademarks®
Belfabriek & CallFactory
Registered Trademarks
Belfabriek & CallFactory
Registry status:
Both Belfabriek and CallFactory are registered trademarks, providing full legal protection for our brand identity in the markets where we operate.
What this means:
- Legal protection for the Belfabriek brand
- Legal protection for the CallFactory brand
- Exclusive rights to the use of these brand names
Trademark Details:
Trademarks: Belfabriek, CallFactory
Status: Registered
Infrastructure & Quality
BIT.nl data center
Tier 3+ infrastructure
BIT.nl Data Center
Tier 3+ infrastructure
Registry status:
CallFactory's infrastructure is hosted at BIT.nl, one of the most trusted data centers in the Netherlands, offering Tier 3+ reliability and redundant power and network connections.
What this means:
- Tier 3+ certified data center infrastructure
- Redundant power and cooling systems
- Multiple fiber optic connections for network resilience
- Based in the Netherlands for EU data sovereignty
Infrastructure Details:
Provider: BIT.nl
Tier Level: Tier 3+
Location: The Netherlands
Expert support
8/5 support • Expert stand-by
Expert support
8/5 support with expert stand-by
Registry status:
Our support team consists of telecom specialists who are directly available during office hours (8/5). Outside office hours and on weekends, an expert is on stand-by. We use chatbots responsibly — all responses are checked by one of our telecom specialists.
What this means:
- Telecom specialists available on workdays (8/5)
- Expert on stand-by outside office hours and on weekends
- Responsible deployment of chatbots, verified by our telecom specialists
- Consistent, high-quality service experience
99.99% uptime
Proven reliability
99.99% uptime
Proven reliability for over 10+ years
Registry status:
CallFactory has achieved a 99.99% uptime over the past 10 years, thanks to entirely redundant infrastructure at BIT.nl. All systems are duplicated so that the failure of a single component has no impact on our services.
What this means:
- 99.99% uptime over the past 10+ years
- Fully redundant infrastructure at BIT.nl
- No single point of failure
- 24/7 automated monitoring and alerting
Infrastructure Details:
Uptime (10+ yrs): 99.99%
Infrastructure: Fully redundant
Monitoring: 24/7 automated
GDPR compliant
Data residency guaranteed
GDPR compliance
EU data residency guaranteed
Registry status:
CallFactory processes and stores all data securely and in full compliance with the European General Data Protection Regulation (GDPR). All data is stored within EU borders, ensuring that your customers' data never leaves the European jurisdiction.
What this means:
- Full compliance with EU GDPR requirements
- All data stored within EU boundaries
- No transfer to third countries without safeguards
- Regular compliance audits and reviews
Compliance Details:
Regulation: EU GDPR
Data Residency: European Union
Status: Fully compliant
Human verified
Crafted with care and attention
Human verified content
Crafted with care and attention
Registry status:
All content, documentation, and service descriptions are put together with the utmost care and checked by our telecom specialists. We invest maximum time and attention to ensure correct and clear information.
Our content specialists:
- Jan van den Boogaard — 10 years of experience with national and international phone numbers
- Laurens de Jong — specialist in testing new telephony features and technologies
What this means:
- All content verified by our telecom specialists
- Maximum care and attention to correct information
- Responsible and transparent communication
- Regular reviews and updates of our content