Netherlands
Belgium
Denmark
Germany
France
United States
Austria
UK
Spain
ItalyThe Call Center app is intended for all employees assigned to phone numbers who work with box numbers or a carousel, or for employees who, for any other reason, need to report their telephone availability to the IVR (Interactive Voice Response) system.
Who Is the Call Center App For?
CallFactory offers a unique app that allows phone number employees to easily set their availability. Who can use this?
Related articles
Activate Area Code Routing
Automatically connect callers to the nearest branch based on their area code. One phone number, multiple destinations.
Activate a Closed Message
Play a message to callers outside working hours. Let them know when you are available and how to leave a message.
Activate a Whisper Tone
A whisper tone plays a short sound before the call connects so you know which number the caller dialled. Useful for multiple businesses or numbers.
