A phone menu plays a short message to the caller — for example “Press 1 for sales, press 2 for support” — and routes them to the right person or team based on their choice.

Why use a phone menu

A phone menu means callers reach the right person on the first try. No transferring, no explaining their question twice. It is especially useful when you have separate teams for sales, support, billing, or different locations.

You can also use a phone menu to handle common questions automatically — for example by playing a recorded answer for opening hours or delivery status, so your team only handles calls that actually need a person.

How to get started

Tell us which options you want and where each option should connect to. For example:

  • Press 1 → sales team (rings three mobiles)
  • Press 2 → support (rings your office line)
  • Press 3 → hear opening hours (plays a recording, no staff needed)

Our support team builds the phone menu for you. If you need changes later — a new option, a different routing, updated numbers — just let us know.

The voice prompt

For the spoken menu message, you have two options:

  • Record it yourself — make a recording on your mobile phone and send it to us.
  • Use our text-to-speech assistant — type your message, choose a voice, and paste the generated code into the dashboard. Easy to update whenever your options change.

Multi-level menus

You can also create menus within menus. For example, a caller presses 1 for sales, then hears a second menu: “Press 1 for new customers, press 2 for existing customers.” Our team can set up as many levels as you need.

Also read

How does a phone menu work?

Tips for designing your phone menu