Denmark
United States
Austria🛟
Support & tools
Support for every step
From setup to advanced features - find clear guides, tips, downloads, and answers to common questions. Need more help? We’re just a click away.
Frequently Asked Questions
- Callers Get a Busy Tone — Can I Add a Queue?
- Can You Deliver Calls Abroad?
- What Does It Cost to Call an 0800 Number?
- Answering Calls with Multiple Team Members
- Handle Calls Differently Based on Day and Time
- How Does a Phone Menu Work?
- How Do I Know If a Call Comes Through My Phone Number?
- Is Voicemail Possible?
- I Want to Play a Welcome Message
- Can I Also Request a Number Abroad with CallFactory?
- Can You Also Route Phone Numbers to My Mobile Phone?
- Forward Calls to Another Location If No Answer
- What Happens If I Cannot Answer a Call?
- What Is Included in the Subscription?
Starting with your own national service number
My Belfabriek
- Activate Area Code Routing
- Activate a Closed Message
- Activate a Whisper Tone
- Activate a Call Queue
- Activate a Phone Menu
- Activate a Virtual Call Centre
- Activate Voicemail
- Activate a Welcome Message
- Activate Postcode Routing
- Block Mobile Callers
- Change the Settings for Your Phone Number
- Choosing a Voice for Your Welcome Message
- Set Up the Holiday Calendar
Belfabriek app for administrators
- How Do I Add a New Endpoint to the Address Book?
- Add Users to the Dashboard
- Call Recording
- How Do I Change an Endpoint in the Address Book?
- How Do I Change an Endpoint?
- Text-to-Speech Assistant
- How Does the Address Book Work?
- How Does the Dashboard Work?
- How Do I Log In?
- Set Opening Hours
- Install Zoiper Softphone on Desktop
- Install Zoiper Softphone on Mobile
