A toll-free number in three countries for a sleep specialist.

A bed or mattress is about comfort and health, and customers often want to talk to a specialist about it first, before or after the purchase. Those questions come in from three countries.

One international contact number for all countries would have made calling more expensive and less certain for some of the customers. Swiss Sense looked for a setup that is local in every country and still easy to extend to the next market.

A toll-free number in Germany, in Austria and in the Netherlands. Customers call the number for their own country, and a new market is added with an extra number.