Swiss Sense

Swiss Sense enhances customer experience across Europe with local toll-free customer support numbers.

Swiss Sense is a leading European sleep specialist, serving customers through physical stores and digital channels. As the brand expanded across multiple European markets, local accessibility became essential for maintaining a consistent customer experience.

About Swiss Sense

Swiss Sense offers premium sleep solutions supported by strong in-store advice and digital customer journeys. The brand focuses on quality, comfort, and personalised service.

Operating across Germany, Austria, and the Netherlands, Swiss Sense combines international reach with a strong local presence. Local communication plays a key role in supporting customers before and after purchase.

Challenge

Customer experience in retail begins before a purchase is made. Customers often want to speak with a specialist, especially when making considered buying decisions related to comfort and health.

Relying on a single international contact number would limit accessibility and reduce trust in local markets. Swiss Sense needed a scalable way to support customers locally across multiple countries.

Solution

Swiss Sense introduced local toll-free 800 numbers in Germany, Austria, and the Netherlands using CallFactory’s international phone number solutions.

Local toll-free numbers across multiple markets:

Local accessibility
Customers call familiar national 800 numbers in their country without hesitation.
Consistent experience
Same service quality in every country.
Centralised operations
Calls handled by existing support teams.
Scalable setup
Easy expansion into additional markets.

How CallFactory team supported this setup

🇩🇪 German 800 toll-free number

🇦🇹 Austrian 800 toll-free number

🇳🇱 Dutch 0800 toll-free number

🔁 Centralised call routing

Results & impact

Local toll-free numbers improved accessibility, trust, and conversion across European markets.

📈

Higher customer engagement across regions

👉

Improved trust in local brand presence

💰

Increased conversion from inbound calls

🌍

Consistent service quality across countries

Customers were more likely to contact Swiss Sense when they saw a familiar toll-free number in their own country. This supported both online and in-store sales journeys.

Looking ahead

With a scalable communication model in place, Swiss Sense continues to grow across Europe. Local toll-free numbers remain a core part of delivering a consistent and customer-focused retail experience.

Ready to start?

We want only 100% happy customers - let our support team make you happy with a perfect phone number!

🔒 No payment required
🧑‍💻 Setup by a real engineer
⏱ Average setup: 1 business day

You'll receive an email to test your number before going live.

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