Springer.one

Springer.one expands global reach with an American toll-free number for international customers.

Springer.one, operated by SPRINGER AKTIV AG, is Germany’s oldest manufacturer of active foot orthotics. As the company continues to expand beyond Europe, accessible communication with international customers has become a key part of supporting global growth.

About Springer.one

Founded in 1902, Springer.one has built a legacy of innovation in orthotic technology across five generations. The company combines scientific research, biomechanical expertise, and premium manufacturing to deliver high-performance orthotic solutions.

Springer.one supports medical professionals, therapists, retailers, and distributors worldwide. As demand increased from international markets, especially North America, providing clear and accessible contact options became essential.

Challenge

International customers in the United States and Canada expect easy and familiar ways to contact suppliers. Standard international numbers can create hesitation, especially when toll-free calling is the norm.

Without a U.S.-based contact option, Springer.one risked reduced engagement from clinics, retailers, and partners who rely on quick and direct communication when evaluating medical products.

Solution

To support international accessibility, Springer.one introduced an American toll-free number using CallFactory’s international phone number solutions.

An American toll-free number for global accessibility:

Lower contact friction
U.S. and Canadian callers can reach Springer.one free of charge from anywhere.
Increased trust
Toll-free numbers signal professionalism and reliability in North America from first contact.
Centralised handling
Calls routed to global support or sales teams.
Scalable setup
Supports ongoing international expansion.

How CallFactory team supported this setup

🇺🇸 American toll-free phone number

🔁 Forward routing to international teams

✅ Reliable inbound call handling

🌐 Flexible international configuration

Results & impact

Introducing a U.S. toll-free number improved accessibility, credibility, and engagement with North American customers.

📞

Higher engagement from U.S. clinics and retailers

⭐

Improved trust with international partners

📦

Faster enquiries about products and logistics

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Stronger global brand perception

Medical professionals and distributors were more willing to initiate contact when a toll-free number was available. This supported clearer conversations, stronger partnerships, and increased confidence in Springer.one’s global service model.

Looking ahead

With a scalable communication setup in place, Springer.one is well positioned to continue expanding internationally. Toll-free and local phone numbers remain a key part of connecting global expertise with local market expectations.

Ready to start?

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🧑‍💻 Setup by a real engineer
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