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Prowise Interactive touchscreens and education software · Netherlands

A German and a UK number for a supplier of interactive whiteboards.

Prowise supplies interactive touchscreens and software to schools, universities and businesses. In Germany and the United Kingdom, customers wanted to be able to call a number in their own country.

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The sticking point

Germany and the United Kingdom became important markets for Prowise’s further growth. In education and among business customers, that means direct contact, because a school choosing a screen wants to speak to someone first.

A foreign number or just a contact form makes that first step bigger than necessary. That slows down the choice of supplier, even when the product is good, and after the purchase the same customer wants to be able to raise technical questions just as easily.

What we set up

A local German number and a local UK number. That way a German or British school calls Prowise on a number from its own country, for a quote and later for support as well.

How the call flows

  1. The caller Germany and the UK Dials a local number from their own country.
  2. Our network CallFactory Our own license in Germany and the United Kingdom. There is no intermediary in the route.
  3. Who answers The company's own team or a local office, depending on the customer.
Further reading

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