The sticking point
In Switzerland, local presence and service carry a lot of weight, especially for customer service and pre-purchase questions. A foreign number quickly raises the question of who you are actually doing business with.
Without a Swiss number, Luxra.ch ran the risk of coming across as distant, in a market where local credibility tips the balance.
What we set up
A local Swiss number on the website. Customers call Luxra.ch without international call charges, on a number from their own country.
How the call flows
- The caller Switzerland Calls the Swiss number on the website.
- Our network CallFactory Our own license in Switzerland. There is no intermediary in the route.
- Who answers The company's own team or a local office, depending on the customer.
