The sticking point
Germany became a cornerstone of Hardman Design’s European growth. You sell a custom piece of furniture in a conversation about design and dimensions, and German customers prefer to have that conversation with a company that feels close by.
With only UK contact details, German buyers hesitated to start that conversation.
What we set up
A national German number, so that German customers call Hardman Design on a number from their own country to discuss a design or a size.
How the call flows
- The caller Germany Calls a German number about a design or a size.
- Our network CallFactory Our own license in Germany. There is no intermediary in the route.
- Who answers The company's own team or a local office, depending on the customer.
