The sticking point
Before Duco entered the UK market, all support ran through an international setup from mainland Europe. That worked in the existing markets, but for UK customers a foreign number felt unfamiliar and expensive.
As a result, prospects called less often, and it took more effort to help UK customers quickly.
What we set up
A local UK number, so that UK customers and prospects call Duco for sales and support on a number from their own country. In the United Kingdom such a number can be registered to the company’s own address, even if that is in another country.
How the call flows
- The caller United Kingdom Calls a UK number at their normal rate.
- Our network CallFactory Our own license in the United Kingdom. There is no intermediary in the route.
- Who answers The company's own team or a local office, depending on the customer.
