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Duco.eu Software for energy suppliers · Netherlands

A UK number for a Dutch energy software supplier.

Duco makes software for energy suppliers, utilities and service providers. When UK customers came on board, they called mainland Europe for support.

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The sticking point

Before Duco entered the UK market, all support ran through an international setup from mainland Europe. That worked in the existing markets, but for UK customers a foreign number felt unfamiliar and expensive.

As a result, prospects called less often, and it took more effort to help UK customers quickly.

What we set up

A local UK number, so that UK customers and prospects call Duco for sales and support on a number from their own country. In the United Kingdom such a number can be registered to the company’s own address, even if that is in another country.

How the call flows

  1. The caller United Kingdom Calls a UK number at their normal rate.
  2. Our network CallFactory Our own license in the United Kingdom. There is no intermediary in the route.
  3. Who answers The company's own team or a local office, depending on the customer.
Further reading

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