Duco

Duco.eu strengthens UK market presence with a local phone number for customer support.

Duco.eu is a European digital services provider focused on sustainable energy data management and smart solutions. As the company expanded beyond the Netherlands, strengthening its presence in the United Kingdom became a key step in supporting international growth and customer accessibility.

About Duco.eu

Duco.eu develops intuitive software platforms that help energy suppliers, utilities, and service providers optimise operations. With a strong focus on sustainability, automation, and data transparency, Duco supports organisations navigating the energy transition.

Driven by innovation, reliability, and customer success, Duco sees communication as a core part of the customer experience. As its client base expanded into the UK energy market, the company needed a way to offer local support without building physical infrastructure abroad.

Challenge

Before entering the UK market, Duco.eu relied on an international support setup based in mainland Europe. While effective in existing markets, this approach created friction for UK customers.

International phone numbers felt unfamiliar and costly, leading to hesitation among prospective clients. This limited inbound enquiries and made it harder to provide fast, reliable support to UK-based customers.

Solution

To remove these barriers, Duco.eu introduced a local UK phone number using CallFactory’s international phone number solution.

A local UK phone number without local overhead:

Local accessibility
UK customers can call a familiar national number for faster access to sales and support teams.
Lower contact barriers
Reduced hesitation around cost and accessibility for UK prospects contacting Duco.eu.
Efficient call handling
Calls routed to existing support teams.
Scalable setup
Easy expansion into additional markets.

How CallFactory team supported this setup

🇬🇧 UK local phone number

🔁 Seamless call routing

📞 Centralised support handling

🌍 Flexible international configuration

Results & impact

Introducing a phone number improved customer engagement, accessibility, and support efficiency in the UK market.

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Higher inbound enquiries from UK prospects

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Improved lead conversion in the UK market

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Faster response times for support requests

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Stronger brand trust with UK customers

UK clients were more likely to make contact when they recognised a local number. Clear routing and reliable call handling helped Duco deliver faster support and build stronger customer relationships.

Looking ahead

With a proven communication setup in place, Duco.eu is well positioned to expand further across Europe. Local phone numbers remain a key tool in delivering scalable growth while maintaining a strong customer experience.

Ready to start?

We want only 100% happy customers - let our support team make you happy with a perfect phone number!

🔒 No payment required
🧑‍💻 Setup by a real engineer
⏱ Average setup: 1 business day

You'll receive an email to test your number before going live.

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