The sticking point
Germany became a central market in CCV’s growth. Trust carries a lot of weight in payments, because a retailer who relies on a payment terminal wants a supplier that is reachable and clearly present.
An international or central number then creates distance, while a German retailer mainly wants to speak to someone quickly about a purchase, a technical problem or a customer service question.
What we set up
A local German number as a customer service line. Retailers in Germany call CCV for sales and support on a familiar German number, just as they would call a German supplier.
How the call flows
- The caller Germany Calls a local German number for sales or support.
- Our network CallFactory Our own license in Germany. There is no intermediary in the route.
- Who answers The company's own team or a local office, depending on the customer.
