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CCV strengthens international growth with local customer support lines in the German market.
CCV is a leading European provider of payment solutions, supporting retailers, hospitality businesses, and service providers with secure payment technology. As part of its international growth strategy, CCV identified Germany as a key market and required a local customer support setup to build trust and accessibility from the start.
About CCV
CCV provides card terminals, online payment solutions, and omnichannel payment platforms for businesses of all sizes. With decades of experience in payment technology, the company is known for reliability, security, and customer-centric service.
Operating in multiple European countries, CCV continues to expand into new international markets. Germany plays a central role in this strategy, where strong local customer service is essential alongside high-quality payment solutions.
Challenge
Entering the German payments market required more than technical expertise. German customers expect professionalism, accessibility, and clear local presence, especially when dealing with financial services.
International or centralised phone numbers can create distance and hesitation. CCV needed a way for German merchants to easily reach sales, technical support, and customer service through a familiar local contact channel.
Solution
To support its expansion and customer service strategy, CCV introduced a local German customer support line using CallFactory phone numbers.
Local customer support for the German market:
- Local accessibility
German merchants can contact CCV using a familiar German phone number for sales and support enquiries. - Increased trust
A local number reinforces CCV’s commitment to the German market from the very first interaction. - Centralized operations
Calls route seamlessly to existing support teams. - Scalable setup
No need for a physical call centre in Germany.
How CallFactory team supported this setup
Results & impact
Introducing a local German customer support line improved accessibility, trust, and overall customer experience in the German market.
Higher engagement from German merchants
Improved accessibility for support enquiries
Faster trust building in a new market
Stronger customer experience perception
Prospective customers were more likely to make contact when they saw a local German number. Existing customers also benefited from easier access to support and technical assistance, reinforcing CCV’s reputation as a reliable payment partner.
Looking ahead
With a strong local presence in Germany, CCV is well positioned to continue its international expansion. Local customer support lines remain a key part of scaling into new European markets while maintaining high service standards.
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