Netherlands
Belgium
Denmark
Germany
France
United States
Austria
UK
Spain
Italy
The sticking point
When customers from Germany, Switzerland and Italy came on board, contact turned out to be the weak point. Callers hesitated at a number they did not recognize, and wondered what a call would cost and whether they would reach anyone.
Without a clear way to get in touch, BlueLife ran the risk of questions going unanswered and of new customers dropping out before they had bought anything.
What we set up
A national Austrian number as a fixed point of contact for customers in and outside Austria.
How the call flows
- The caller Austria and beyond Calls BlueLife's national number.
- Our network CallFactory Our own license in Austria. There is no intermediary in the route.
- Who answers The company's own team or a local office, depending on the customer.
