AutoScout24

AutoScout24 accelerates market expansion in Luxembourg with a local phone number strategy.

AutoScout24 is Europe’s leading online automotive marketplace, connecting buyers and sellers across multiple countries. As part of its continued European expansion, the company identified Luxembourg as a strategic growth market and required a local communication channel to support trust, accessibility, and customer engagement.

About AutoScout24

AutoScout24 operates one of Europe’s largest digital automotive platforms, supporting car buyers, private sellers, and dealers with listings, search tools, and transaction support. The platform is widely used across Germany, Italy, Spain, and other European markets.

Luxembourg presented a unique opportunity due to its strong automotive culture, high internet usage, and multilingual customer base. Entering this market required a local approach that could support users in multiple languages while maintaining a consistent service experience.

Challenge

Luxembourg customers expect clarity, convenience, and personal support when buying or selling vehicles. In a multilingual and cross-border market, access to local communication channels plays an important role in building trust.

Without a local helpline, international platforms risk creating distance. AutoScout24 needed a way to support Luxembourg users directly, without introducing complexity or requiring physical offices in the country.

Solution

To meet these expectations, AutoScout24 introduced a dedicated Luxembourg phone number and helpline using CallFactory’s international phone number solutions.

A local helpline for the Luxembourg market:

Local accessibility
Users can call a familiar international number with local convenience and clear regional recognition.
Multilingual support
Assistance available in French, German, and Luxembourgish for a seamless local user experience.
Expert guidance
Help for buyers, sellers, and dealers navigating listings, inquiries, and purchase decisions.
Scalable setup
No physical office required in Luxembourg.

How CallFactory team supported this setup

🇱🇺 Luxembourg international phone number

🔁 Localised call routing

☎️ Centralised support handling

⚙️ Flexible virtual telephony setup

Results & impact

Launching a dedicated Luxembourg helpline improved engagement, trust, and platform usage among local customers.

📞

Higher engagement from Luxembourg users

😊

Improved customer satisfaction scores

🏷️️

Increased listings from local sellers

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Stronger trust in local market presence

Local users were more confident reaching out by phone, especially for complex purchasing decisions. Faster response times and personalised assistance contributed to higher engagement and platform activity.

Looking ahead

Following the success in Luxembourg, AutoScout24 continues to scale its support model across Europe. Local phone numbers remain a key part of entering new markets while maintaining efficiency and flexibility.

Ready to start?

We want only 100% happy customers - let our support team make you happy with a perfect phone number!

🔒 No payment required
🧑‍💻 Setup by a real engineer
⏱ Average setup: 1 business day

You'll receive an email to test your number before going live.

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