Netherlands
Belgium
Denmark
Germany
France
United States
Austria
UK
Spain
ItalyBe reachable in another country without looking for a provider there.
These fifteen companies took a phone number in a country outside their own market. Not all of them did so for the same reason, and that difference determines what you need.
Two reasons, two kinds of business
- 01
You have nothing there, but you do have customers
A number in that country is enough. The caller dials something familiar, and you answer wherever you are. No branch, no local team, no second set of books.
- 02
You are already there, in several countries
Then the problem is fragmentation rather than reachability: in every country a different provider, a different contract, a different invoice and a different number to call when something breaks. One European provider solves that.
We are a licensed telecom operator in our own right in fifteen countries. One company, one contract, one point of contact when something needs to change.
All stories
Market
Number
15 stories
Socoges
HQ: Italy- Number in
- Spain
- Type
- International
Engines and power systems for shipping and industry. A Spanish number to give Spanish customers a familiar way in.
Read the storyloveholidays
HQ: United Kingdom- Number in
- Netherlands
- Type
- Local
Travel company that wanted to get Dutch travelers on the phone, with call tracking to see which campaign produced which call.
Read the storyProwise
HQ: Netherlands- Number in
- Germany, United Kingdom
- Type
- Local
Interactive whiteboards and education software. Two markets at once, each with a local number of its own.
Read the storyACENTUM
HQ: Germany- Number in
- Germany
- Type
- Toll-free
Strategy and transformation consultancy. A German toll-free number, because the caller can then be sure the call costs them nothing.
Read the storySwiss Sense
HQ: Netherlands- Number in
- All of Europe
- Type
- Toll-free
Beds and bedrooms, stores in several countries. A toll-free number in each country, all reaching the same team.
Read the storySoundBoxStore
HQ: Netherlands- Number in
- Germany, Italy, France
- Type
- International
Online store for audio equipment. Three countries, three numbers, one customer service team.
Read the storyCCV
HQ: Netherlands- Number in
- Germany
- Type
- Local
Payment terminals and payment solutions for stores and hospitality businesses. A local German number that German retailers call for sales and support.
Read the storyRecupbat
- Number in
- Netherlands, Belgium
- Type
- Local
Collection and processing of used batteries. A Dutch and a Belgian number for customers and partners in the Benelux.
Read the storyDuco.eu
HQ: Netherlands- Number in
- United Kingdom
- Type
- Local
Software for energy suppliers and utilities. A UK number, so that UK customers no longer have to call mainland Europe.
Read the storyAutoScout24
HQ: Germany- Number in
- Luxembourg
- Type
- Local
Online car marketplace for buyers, sellers and dealers. A Luxembourg number as a helpline in a multilingual market.
Read the storyLuxra.ch
HQ: Netherlands- Number in
- Switzerland
- Type
- Local
Premium brand for the Swiss market, run by a Dutch entrepreneur. A Swiss number on the website, so that customers do not have to call abroad.
Read the storyBlueLife GmbH
HQ: Austria- Number in
- Austria
- Type
- International
Sustainable household products from Austria. One national Austrian number for customers calling from Germany, Switzerland and Italy.
Read the storyLaelaps-Paris
HQ: France- Number in
- Netherlands
- Type
- International
Paris fashion house with buyers all over Europe. A Dutch number for customers who would rather call than email about a purchase.
Read the storyHardman Design
HQ: United Kingdom- Number in
- Germany
- Type
- International
Handmade custom furniture from the United Kingdom. A German number for customers who first want to talk about design and dimensions.
Read the storySpringer.one
HQ: Germany- Number in
- United States
- Type
- Toll-free
Active foot orthoses since 1902. A US toll-free number for clinics, stores and distributors in the United States.
Read the storyWhat all fifteen did the same way
Whether or not you are established there, it comes down to the same four steps. There is no project involved and no migration.
- 01
Choose the country where the customer is
The caller dials a number from their own country. That is what they see, however it is arranged behind the scenes.
- 02
Take a number there
Local, toll-free or international: that is the only real choice, and it is explained below.
- 03
Decide who answers
The team you already have, or the office in that country. With several offices, the same number can ring in a different place depending on the time of day.
- 04
Answer as you always do
A whisper tone tells you beforehand which country is calling, so you know which language to answer in.
The only choice that really matters: which type of number
Local
7 of 15The area code of a city or region. The strongest sign that you belong there, and therefore the most popular, although most countries then require an establishment in that area.
Prowise did this in Germany and in the UK · AutoScout24 in Luxembourg
Toll-free
3 of 15A toll-free 800 number: you pay for the call, the caller pays nothing. It works when the hurdle to calling is the problem, not whether people can find you.
ACENTUM chose this in Germany · Springer.one in the United States
International
5 of 15A national number in that country. The quickest route if you have nothing there yet, and it can be swapped for a local number once you do.
Socoges chose this for Spain · SoundBoxStore for three countries at once
Frequently asked questions
Haven’t found what you were looking for? Contact us now.
International and local phone numbers help companies remove communication barriers, build local trust and become easier to reach in new markets. The stories keep coming back to the same thing: a customer in the other country calls a number from their own country, at their normal rate, instead of a foreign number.
That depends on the type of number and the country. In the Netherlands, Spain and the United Kingdom, among others, a national number can be registered to your company’s address in another country, and in many countries the same goes for a toll-free number. For a local number, most countries require an address in the area that the area code covers. Whether the companies on this page have an office there themselves differs from company to company.
No. The cases show international phone numbers being used for sales inquiries, pre-sales consultations, lead generation, technical support and compliance or partner communication.
Most international phone number setups can be activated within one business day. The number forwards to the phones and people you already have, so your way of working does not have to change.
Looking through the cases helps you find scenarios similar to your own market or sector. You can also contact CallFactory to discuss your goals and get tailored advice on your international expansion.
