Netherlands
Belgium
Denmark
Germany
France
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Austria
UK
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ItalyOnline stores
Provide your customers with a dedicated phone number for inquiries, track orders by phone, and automatically offer voicemail or SMS confirmations - making support simple and always accessible.
- Respond faster to urgent product questions
- Voicemail backup available when your staff are busy
- Keep all order updates clear and easy to follow
Online stores use cases
See how businesses like yours use our platform to solve common challenges, improve communication, and offer better phone accessibility - no matter the team size or setup.
Customer questions
Let customers call to ask about product availability, shipping, or return policies. Route calls or provide recorded answers to save time.
Shipping confirmations
Trigger automated SMS or voicemail to confirm orders or pickup times. Keep customers informed without needing manual calls.
Voicemail for follow-ups
When your team is offline, let customers leave a message. Follow up at your convenience without losing the lead or support request.
Ideal solutions for web shops
E-commerce holds enormous promise, and there are countless success stories of organizations that have fulfilled that promise. But whether you aim to become the next Amazon or Alibaba, or prefer to serve a niche market successfully, e-commerce is a cut-throat business. Business concepts are highly visible and can easily be “borrowed” - including the look & feel of your webshop. How do you stay ahead of competitors? And how do you expand that lead?
Today’s tools. Yesterday’s telephony?
Part of the answer likely lies in your use of modern tools and techniques: SEO, SEA, web statistics, webshop software and ticketing systems. And perhaps your webshop has already taken its first steps in advanced analytics, allowing you to understand what customers want - sometimes even before they know it themselves. But is your telephony solution just as up-to-date? Or is it still a makeshift setup?
Advanced
That doesn’t have to be the case. With a telephony solution from Callfactory, your webshop brings calling into the 21st century. A dashboard that gives insight into incoming traffic? Google call statistics? Flexible routing of callers across locations and numbers (“final destinations”)? A national phone number with a national presence? Advanced tools to handle calls smoothly, such as queues, selection menus, and welcome messages?
More options
And later on, you can even consider adding international phone numbers. Translate your website, place an international number on it, and suddenly you’re an international player. And no, you don’t need to open a physical branch or hire foreign call centers. We deliver international calls neatly wherever you want them to go. To any destination number, landline or mobile.
FAQ online stores
Clear answers to frequently asked questions about our solutions for online stores.
Yes. You can activate a dedicated phone number for your webshop directly online and forward all calls to your mobile phone to start with. This allows you to begin small while we grow alongside your business. If you are launching the webshop together with a colleague or partner, you can enter their mobile number on the call team page as well. Our telephone system lets you flexibly route incoming calls between team members so you can manage your availability with ease.
WhatsApp accepts local and national phone numbers. You can enter your landline number in the WhatsApp business application and from that moment on you can also be ‘apped’ on your number.
All core features - such as an IVR menu, call recording, and call queues - ae included by default to give your webshop a professional appearance. We can also have our speech bot play custom welcome messages to greet your callers.
Yes. Your business phone number will stay the same, even if you move to a new location. This ensures you remain reachable on one permanent number and maintain a professional appearance.
Yes. If you provide us with your customer service hours, we will make sure a message is played communicating those times. You can also activate a voicemail so callers can leave a message, which will then be forwarded to you by email.
No, you don’t need a physical telephone exchange. All functionalities - as well as your webshop number - run in the cloud. You don’t need any special equipment, only a mobile or landline so we can forward calls to you. This way, your accessibility is fully taken care of.
Yes. You can easily connect your webshop to our telephony platform using an API or webhook. We also offer various integrations with CRM systems, allowing your call data to be stored directly in your CRM.
You can always connect VoIP devices at a fixed office location. These devices then become part of your call team. It’s easy to set up on your call team page, where you can add all colleagues who are allowed to answer calls for your webshop. You can connect any phone - landline or mobile - so you stay flexibly reachable without needing to download an app to receive calls.
