🧑‍⚕️ Medical reachability

Healthcare providers

Make your practice easily reachable for patients, forward calls to on-call staff, reduce wait times, and streamline urgent routing with clear, automated call options.

Route medical emergencies with extra speed automatically
Set opening hours for different contact options
Forward all calls to available medical staff

Healthcare providers use cases

See how businesses like yours use our platform to solve common challenges, improve communication, and offer better phone accessibility - no matter the team size or setup.

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Emergency line priority

Route urgent calls to on-call staff immediately. Ensure medical issues are addressed quickly with custom routing rules and smart queue options.

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Practice opening hours

Set up availability per department or doctor. Route calls differently during evenings or weekends to ensure after-hours support.

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Consultation scheduling

Use voice menus to let patients choose appointment types. Connect them directly to scheduling or leave a message for follow-up.

Ideal solutions for healthcare

Good care is a basic right. And we value the people who provide it. Over the past 23 years, we have set up countless emergency numbers and incident hotlines - because this is one of our core specialties.

Healthcare phone numbers? Go for IVR!

Emergency and incident numbers can be configured quickly and efficiently. This is essential, because medical teams must always be reachable - no exceptions. Our IVR platform is a rock-solid solution. Even when a virus spreads and the phone keeps ringing nonstop, capacity will never be an issue. Callers can be placed in a queue or connected to a group of doctors. We can also add selection menus (emergency or not?) and easily adjust the number’s final destination. With a Callfactory IVR, you remain fully reachable at all times.

Our standard solution for an emergency number consists of:

A queue that only becomes active when there are more callers than can be transferred. If it is quiet, the caller is not put on hold.
A welcome text: “Welcome to the 24-hour service of Doctor Parker”
A menu: “Press 1 for corona information, press 2 to make an appointment”

Under option 1, we can play information messages recorded by the medical team or a professional voice actor. Since 2022, we also offer an advanced speech engine that pronounces words flawlessly - you can’t even hear it’s a computer!

This allows us to update announcements on the healthcare line quickly, even in the evenings and on weekends.

Under option 2, calls are forwarded to colleagues who are on call. These employees can set their availability via a simple web page. Our telephone exchange always knows who is currently reachable.

In this way, we have also set up several critical telephone lines, including 24/7 organ transplant numbers, as well as weekend service numbers and emergency lines.

By providing a web page where staff can log in and out, availability is always clear, ensuring the phone is always answered. This team page is our own solution, developed specifically for healthcare, and we would be happy to show it in a demo. It is more flexible and reliable than other communication systems and significantly improves accessibility within medical practices.

Another important advantage is that no mobile app is required to receive calls. We deliver calls directly to employees’ mobile phones, ensuring that every incoming call is actually connected. No calls are ever lost. This highlights that our service is not a budget or low-quality solution, but a high-end business telephony platform.

Sounds ideal? We can activate an emergency number and route it to your department within just 3 hours, with maximum ease of use!

We have 23 years of experience in healthcare telephony. We provide many calamity numbers and emergency numbers to healthcare organizations and are specialized in this.

No. Our healthcare numbers are virtual phone numbers. Incoming calls are delivered to employees’ existing devices, and staff can set their availability via a dedicated web page. There is no need to invest in new business phones or a new cloud telephony system - we assume your mobile phones or landlines are already in use.

In practice, linking digital schedules directly to emergency numbers does not always provide a fully reliable solution. That’s why we developed a dedicated web page where employees can easily indicate, in real time, whether they are on telephone duty or not. This approach is simpler and more effective. For example, if someone is scheduled for lunch, they may still appear as available in the digital schedule. On our web page, the employee can quickly set themselves as unavailable.

We handle this setup remotely for healthcare organizations. Simply tell us what callers need to hear and how calls should be routed, and we will configure the phone number with these settings within a few hours.

Yes. This telephony solution is fully suitable for pharmacies, doctors, veterinarians, transplant hotlines, and all other providers in the healthcare sector.

Our system can forward calls to anyone within the department, practice, or hospital who has a mobile phone or landline. If needed, we can set up a virtual call center with hundreds of employees on the same day. If internal staff are insufficient, part or all of the call traffic can also be forwarded to external call centers, or placed on hold via a queue. All these functionalities can be continuously adjusted based on incoming call volume, time of day, or day of the week.