Netherlands
Belgium
Denmark
Germany
France
Switzerland
Austria
UK
Spain
ItalyGrowing business
Unify all departments under one business number, control routing by region, and ensure callers reach the right team instantly - no matter how your company grows.
- Route incoming calls by department or branch team
- Manage peak times with advanced routing tools
- Set up flexible call rules per team or day
Growing business use cases
See how businesses like yours use our platform to solve common challenges, improve communication, and offer better phone accessibility - no matter the team size or setup.
Multi-location setup
Connect all your locations to a single business number. Callers simply choose their branch or department and are routed automatically - no need for multiple local numbers or complex setups.
Team-based distribution
Assign team-based rules to determine who receives which call and when. Create flexibility across departments, shifts, and service types.
Dayparting for routing
Set different call flows for weekdays, evenings, or weekends. Improve how and when your team is available without needing manual changes.
Ideal solutions for small and medium-sized businesses
Looking for a fixed business number with the flexibility to decide exactly where calls should be received - whether on a landline or mobile device? Our smart, scalable phone numbers offer maximum flexibility and are the ideal solution for small and medium-sized businesses.
How does it work?
It’s simple. We activate your new business phone number in our telephone exchange and forward calls to your existing mobile phone, landline, or a new VoIP device.
In our number shop, you can easily browse and select numbers that are ready to use immediately.
What's flexible about it?
Actually everything. We understand that you want to respond quickly to circumstances. And so we ensure that your telephone solution can do that too. This way you can flexibly determine to which final destination we deliver calls. This can be a regular device on your desk, but also a landline at your private address or a mobile phone.
It doesn’t matter whether you use VoIP or existing mobile phones.
You can easily adjust the final call destination yourself — whether agents are at home, in the office, or on the road. This allows you to build a virtual call center with up to 100 employees without any hassle.
And if it’s particularly busy at your store or office and staff cannot take calls, you can simply redirect the calls to another destination - ensuring no caller is ever missed.
Is peace returning? Then switch it back.
We’ve helped thousands of companies manage emergency numbers, urgent lines, sales numbers, and marketing numbers. Here are some examples:
- Multiple stores or online shops, each with their own number? With Callfactory, you can manage all calls centrally from a single platform - simple and efficient!
- Building a virtual VoIP call center? Easily distribute callers between store employees, the head office, or other team members.
- Advanced features like queuing, drop-down menus, and call recording? All of these - and more - are included.
- Frequently on the road? Add a virtual phone number to your website or printed materials and forward calls to a partner or colleague helping out remotely.
Your business phone number grows with your company, providing flexible VoIP functionality as your needs change.
There’s no need to install an app to receive calls - our telephony solution works even if your internet connection is offline. Calls are delivered via our own interconnection to the GSM and fixed networks. This is not a budget or “cheap calling” service.
Every incoming call passes through our infrastructure and is forwarded to the devices of your chosen colleagues. Simply assign your number to Callfactory and give your business a head start toward a successful future. Welcome aboard!
FAQ growing business
Clear answers to frequently asked questions about our solutions for growing businesses.
You can easily manage availability through a web portal that everyone on your team can access. This ensures calls are always routed to the colleague who is currently on duty, keeping your business reachable at all times.
Yes. The terms hosted voip and voip SME and SME hosted voip are often used interchangeably to indicate that it is a telephony service that does not require a physical telephone exchange in the office itself. Our virtual numbers with a telephone exchange linked to them are also “hosted voip”.
Yes. Even if your internet connection goes down, our telephony solution continues to work - and that’s where we truly stand out. We can forward calls to existing mobile phones and landlines, so you never have to worry about missing an important call.
Depending on your subscription, you can use call recording, voicemail, a menu, queue and of course flexible forwarding to colleagues. Let us know how you want your accessibility and we will configure this in our telephone exchange.
We have been the telecom provider for the business market since 2000. Our focus is entirely on professional users: SMEs, entrepreneurs and government organisations. We are not a start-up, and we deliver all calls in the traditional, reliable way via our own private telecom connections with mobile and fixed networks. This means no calls are lost over the internet, and you don’t need to install an app to receive calls. We developed our own voice platform and are not a reseller of third parties. You are connected directly to the telecom provider itself, so we can always help you quickly, expertly and without intermediaries.
No, our numbers are fully scalable and can handle anywhere from 1 to 3000 simultaneous calls. You never have to worry about capacity issues or small print. Our cloud infrastructure is designed specifically for reliable VoIP telephony for SMEs.
VoIP stands for Voice over IP. It means that voice is transmitted digitally via a data connection. This can be over the open internet, but also through a direct digital interconnection with the mobile GSM network or the fixed telephone network. VoIP is the protocol used for virtually all voice communication in 2026 - including within SMEs.
