Phone solutions designed for the way you work
Every industry has its own communication challenges. Whether you run a healthcare facility, an e-commerce store, or a multi-site operation, our platform adapts to the way your team works — keeping you reachable, organised, and professional.

Construction sector
Use your fixed business number anywhere, route calls to project teams via your phone system or SaaS …

Fashion & retail
Route calls directly to stores, help customers faster with menu prompts, and handle seasonal spikes …

Global business
Keep your international team connected with one business number — route calls across borders while …

Healthcare providers
Make your practice easily reachable for patients, forward calls to on-call staff, reduce wait times, …

Inbound call centres
Distribute incoming calls to available agents, manage high volumes with intelligent queues, and …

Online stores
Give your customers a professional phone number for enquiries, manage order-related calls …

Public sector
Help citizens reach the right department faster, guide them with clear opening hours and menus, and …

Small & medium enterprises
Whether you are a sole trader, a team of five, or a company with multiple offices — one professional …

Global communication for a world in motion
Virtual phone numbers that help travel agencies and tour operators scale support across borders …
Solutions FAQ
Common questions about how CallFactory supports different industries and business types.
Yes. Our platform is fully flexible and works across all sectors. You configure the features you need — routing, voicemail, menus, team dashboards — to match how your team operates and what your customers expect. Nothing is locked to a specific industry.
We provide tools that adapt to your daily operations. Time-based routing ensures calls go to the right team at the right hour. Queue management handles busy periods without dropping callers. Voicemail-to-email captures every message. You pick the features that solve your specific challenges.
As your business expands, the platform scales with you. Add team members, extend call-routing rules, and activate new features — all without changing providers. There is no migration, no downtime, and no need to replace your existing setup.
Yes. Call queueing, flexible routing, and overflow rules handle busy periods — whether that is a seasonal sales campaign, a product launch, or an unexpected spike — without affecting caller experience or requiring additional hardware.
Everything is managed through a simple online dashboard. No IT skills or special hardware are required. Log in, set your preferences, and start routing calls, managing teams, and viewing reports in real time.
Yes. A single number can serve multiple departments or locations by routing calls according to schedules, languages, or services. This keeps it simple for customers while ensuring your team stays organised and reachable.









