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Solutions FAQ

Common questions about how CallFactory supports different industries and business types.

Yes. Our platform is fully flexible and works across all sectors. You configure the features you need — routing, voicemail, menus, team dashboards — to match how your team operates and what your customers expect. Nothing is locked to a specific industry.

We provide tools that adapt to your daily operations. Time-based routing ensures calls go to the right team at the right hour. Queue management handles busy periods without dropping callers. Voicemail-to-email captures every message. You pick the features that solve your specific challenges.

As your business expands, the platform scales with you. Add team members, extend call-routing rules, and activate new features — all without changing providers. There is no migration, no downtime, and no need to replace your existing setup.

Yes. Call queueing, flexible routing, and overflow rules handle busy periods — whether that is a seasonal sales campaign, a product launch, or an unexpected spike — without affecting caller experience or requiring additional hardware.

Everything is managed through a simple online dashboard. No IT skills or special hardware are required. Log in, set your preferences, and start routing calls, managing teams, and viewing reports in real time.

Yes. A single number can serve multiple departments or locations by routing calls according to schedules, languages, or services. This keeps it simple for customers while ensuring your team stays organised and reachable.

Happy Callfactory customers:

SignDirect logo
Bosch logo
Trigion logo
ANWB logo
UWV logo
Sogeti logo
Dille & Kamille logo
Nationale Ombudsman logo
KRO-NCRV logo
Swiss Sense logo