The 085 / 088 / 0800 / 0900 telephone number company of the Netherlands

Frequently Asked Questions

Clear answers to frequently asked questions about how our phone solutions support different industries and business needs.

Yes, our system is fully flexible and works across industries. Whether you’re in healthcare, retail, or logistics, you can customise the features - like routing, voicemail, or team dashboards - to match how your team operates and what your customers expect.

We provide tools that adapt to your daily operations - such as time-zone-based routing, queue management for busy periods, and voicemail-to-email. This ensures smoother service for your customers and helps prevent missed calls during peak times.

As your business expands, our platform grows with you. You can add users, extend your call-routing rules, and activate new features, all without changing providers or replacing your setup. You stay in control while keeping everything simple for your team.

Yes, we offer features like call queueing, flexible routing, and peak traffic management to handle busy periods - like sales campaigns or seasonal demand - without affecting caller experience or requiring extra hardware.

Definitely. Everything is managed through a simple online dashboard. You don’t need any IT skills or special hardware - just log in, set your preferences, and you’re ready to route calls, manage teams, and view reports in real time.

Yes. A single number can serve multiple departments or locations by routing calls according to schedules, languages, or services. This keeps it simple for customers while helping your team stay organised and easily reachable.

Happy Callfactory customers:

SignDirect logo
Bosch logo
Trigion logo
ANWB logo
UWV logo
Sogeti logo
Dille & Kamille logo
Nationale Ombudsman logo
KRO-NCRV logo
Swiss Sense logo