Netherlands
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Germany
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UK
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ItalyTeam dashboard
A shared online dashboard for teams. See who’s available, transfer calls, and work as one front line.
- Built for teams sharing phone numbers
- Instantly transfer calls with one click
- See who’s available to answer calls
Benefits team dashboard system
Discover how our systems help your team communicate better, save time, and stay connected - no matter how or where you work.
Full team overview
See who’s online, available or in a call. Easily manage your team’s calling status and assign calls as needed.
Switch availability
Team members can turn themselves on/off with one click. Keep full control over who handles incoming calls.
Smarter call routing
Direct calls based on availability. Make sure no call gets missed and your team stays focused on customers.
See how it works
Watch a quick demo to learn how setup, team usage, and key features keep your business reachable - anytime, from anywhere.
Add your branding
Customize your team dashboard with your logo and brand colors. Give your phone environment a personal touch by uploading your logo and setting your brand colors. This helps your team recognize they’re in the right place, making the interface feel like a natural extension of your company.
Switch availability
Easily turn your availability on or off. Heading into a meeting or done for the day? Flip the switch next to your name to let the team know. This keeps your call routing clean and ensures only available colleagues are reachable - no disruptions, no confusion.
Set your order
Choose your position in the team queue. Do you want to be the first to answer, or only after others have tried? You decide. This gives you full control over how incoming calls are distributed, aligning call handling with your schedule or role.
Powerful features included
Every Callfactory phone system comes loaded with intelligent features that give you greater control, flexibility, and peace of mind — right from day one.
Call filter
Are there callers you’d rather not reach your business number? With the call filter feature, you can easily block unwanted calls and control who gets through.
Call forwarding
Your phone number is a virtual number, meaning every incoming call can be forwarded to any device - whether a landline or mobile.
Call insights
Want to reach more callers and improve service? Call statistics help you track performance and ensure you’re meeting your goals. After all, measuring is knowing.
Call queue system
Sometimes call volume exceeds your team’s capacity. With the queue system, you can handle peaks efficiently and ensure no caller is left waiting.
Call recording
Record calls to monitor quality, train your team, or keep important conversations on file. A simple way to stay in control.
Central business number
Our IVR platform can distribute hundreds of simultaneous calls across all branches in the country.
Change final destinations
Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.
Custom telephony
Need something special? We build custom telephony features on our IVR platform -whatever you need, just tell us.
International telephony
Need to take calls from abroad or connect internationally? Easy. Our platform supports global connections without extra setup.
Peak traffic management
Launching a big campaign or getting media exposure? Our system helps you handle a flood of inbound calls so no customer is left waiting.
Selection menu (IVR)
Help callers reach the right person immediately. With a simple menu, you route every call to the right employee or department.
Smart voicemail system
Never miss a call again. If lines are busy, queues are long, or you’re temporarily unavailable, voicemail ensures every caller can still leave a message.
Statistics by email
Receive daily, weekly, or monthly call reports directly in your inbox. Clear insights, fully included with your number.
Text to speech assistant
Let the computer speak your message for you. The voice sounds natural and is ideal for menus or auto-responses.
VIP whitelist
Only want calls from specific contacts? With a VIP whitelist, only pre-approved numbers can reach your business line.
Webhook call routing
Set up your own custom routing with webhooks. Send calls to different places based on rules you define on your site.
Welcome message
“Thank you for calling…” is often the first thing you hear when you call a large company with professional phone service.
Whisper tone
Many businesses use multiple phone numbers. A whisper tone tells you which number was called before you answer, so you’re immediately prepared.
FAQ team dashboard
Answers to frequently asked questions about using Callfactory’s team dashboard.
The team dashboard is a shared online interface that allows teams to manage phone numbers, see who is available, forward calls, and collaborate efficiently.
The dashboard displays team members’ real-time status: online, available, or on a call. This allows you to assign incoming calls directly to an available colleague.
Yes, with smart call routing, incoming calls are automatically directed to available team members, ensuring that no call is missed.
Absolutely. Add your branding with your logo and brand colors, set availability, and define the order of the team queue so the dashboard perfectly fits your business processes.
