Team dashboard

The team dashboard is tied to a phone team on your CallFactory number. When you open the dashboard, you see every member of that team listed with their current status: available, unavailable, or on a call.

Each team member controls their own availability. When you switch yourself on, you enter the call queue and will receive incoming calls. When you switch off, calls skip you and go to the next available colleague. The dashboard updates in real time — everyone sees changes immediately.

This is especially useful for teams where multiple people share the same phone number: reception desks, support lines, sales teams. Instead of guessing who is free, you see it on screen.

Set up a single dashboard for your company with all phone numbers your team operates, or create separate dashboards for separate teams — each showing only the phone numbers that team answers on.

A company with one general number and one support number can manage both from one dashboard. A larger organization with a sales team, a support team, and a reception desk can give each team their own dashboard, each configured with the numbers and colleagues relevant to that team. Team members only see what they need to see.

This keeps things clean as your organization grows. Add a new team, create a new dashboard, assign the right numbers — done.

The team dashboard is built as a progressive web app (PWA). It runs in your browser and behaves like a native application — but there is nothing to download from an app store.

We made this choice deliberately. CallFactory is a business-to-business provider. We are not looking for customers to find us in an app store. What we want is reliability and the ability to push updates fast. Phone numbers need high availability — when we add functionality or fix an issue, your team should have it immediately, not after waiting days or weeks for an app store approval process.

A PWA gives us exactly that. Updates are instant. There is no approval queue, no version fragmentation, no waiting for Apple or Google to review a build. When you open the dashboard, you always have the latest version.

For your team, it also means no one needs to install unfamiliar software on their personal phone. Open a link in the browser and you are in. If you want it on your home screen, add it — it sits next to your other apps and launches just like one. Same experience, no app store involved. Read more about the difference between a progressive web app and a mobile application.

Customise the team dashboard with your company logo and brand colours. This gives the interface a professional, familiar look for your team — it feels like part of your own tools rather than a third-party screen.

Upload your logo and set your colours from the dashboard settings. The branding applies to all team members who open the dashboard.

Heading into a meeting? Done for the day? Flip the switch next to your name to take yourself out of the call queue. When you are unavailable, incoming calls skip you and go to the next colleague in line.

This keeps your call routing clean. Only available team members receive calls — no ringing phones on empty desks, no interruptions during meetings, no confusion about who is reachable.

Choose where you sit in the team queue. Do you want to be the first to answer, or only after others have tried? You decide. This aligns call handling with your role or schedule — a receptionist takes the first call, a manager picks up only when no one else is available.

The queue order applies when your phone team uses sequential call forwarding. For teams using round robin or simultaneous ringing, the order determines rotation or ring priority.

Because the dashboard is a progressive web app, it works on any device with a modern browser — desktop, laptop, tablet, or mobile phone. Your team can access it from the office, from home, or from a branch location. Everyone shares the same real-time view regardless of where they are.

On a mobile phone, add the dashboard to your home screen and it launches full-screen, just like a native app. On a desktop, keep it open in a browser tab. Either way, you see the same queue, the same availability statuses, and the same call activity. There is no difference between being in the office and being remote.

The team dashboard manages availability for your phone team — but the actual calls are handled by the devices your team uses. These can be desk phones, softphones, mobile phones, or SaaS applications. The dashboard does not replace these devices; it coordinates who is in the queue to receive calls on them.

A typical setup: your team opens the dashboard in a browser tab at the start of the day. As they become available or step away, they toggle their status. Meanwhile, incoming calls are routed to their desk phone, softphone, or mobile — whichever device they have configured. The dashboard ties it all together.