💻 Call from computer

Softphone

Make and receive business calls on your laptop or desktop. All you need is an internet connection.

Perfect setup for hybrid or remote teams
No physical device or SIM card needed
Use your laptop as a business phone

Benefits softphone system

Discover how our systems help your team communicate better, save time, and stay connected - no matter how or where you work.

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Use your own device

With a softphone, you don't need special hardware. Just install the app and start calling on your laptop, tablet, or mobile - anywhere, anytime.

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Always connected

As long as you have an internet connection, you’re reachable. Perfect for hybrid teams or remote work without missing a single business call.

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Text and call support

Most softphone apps support both calling and messaging. Chat with your team or customers directly from the app, all under your business number.

See how it works

Watch a quick demo to learn how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

Choose your own softphone

When you use our telephone system, you have the option to use a softphone. With Callfactory, you can choose any softphone from any developer and include it in your call team. You’re not tied to a single brand or the softphone provided by your telecom provider. This flexibility ensures you can always select the softphone that suits you best.

The 2 most used softphones of 2026 are:

The Zoiper softphone ( www.zoiper.com ) The Bria softphone ( www.counterpath.com )

You can purchase these softphones directly from the manufacturers as a software license. We will provide the login details so the softphone can register with your telephone exchange through our system.

Desktop softphones usually work flawlessly. Paired with a headset, your computer becomes a fully functional phone. This is especially useful if you make or receive many calls, as it keeps your hands free for typing - and avoids the need to invest in additional desk phones (just headsets).

Mobile softphones, however, have limitations. Since they are apps, they can close automatically or enter sleep mode, preventing incoming calls from reaching you without notice. To avoid this, we can deliver calls directly via our interconnection to mobile networks. This ensures calls always come through on your mobile phone, without relying on an app or an internet connection.

Ask yourself: how important is it for you to receive every call? If it’s very important, avoid using a softphone app on mobile. Instead, have calls delivered via mobile networks to your mobile phone or landline.

Powerful features included

Every Callfactory phone system comes loaded with intelligent features that give you greater control, flexibility, and peace of mind — right from day one.

Call filter

Are there callers you’d rather not reach your business number? With the call filter feature, you can easily block unwanted calls and control who gets through.

Call forwarding

Your phone number is a virtual number, meaning every incoming call can be forwarded to any device - whether a landline or mobile.

Call insights

Want to reach more callers and improve service? Call statistics help you track performance and ensure you’re meeting your goals. After all, measuring is knowing.

Call queue system

Sometimes call volume exceeds your team’s capacity. With the queue system, you can handle peaks efficiently and ensure no caller is left waiting.

Call recording

Record calls to monitor quality, train your team, or keep important conversations on file. A simple way to stay in control.

Central business number

Our IVR platform can distribute hundreds of simultaneous calls across all branches in the country.

Change final destinations

Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.

Custom telephony

Need something special? We build custom telephony features on our IVR platform -whatever you need, just tell us.

International telephony

Need to take calls from abroad or connect internationally? Easy. Our platform supports global connections without extra setup.

Peak traffic management

Launching a big campaign or getting media exposure? Our system helps you handle a flood of inbound calls so no customer is left waiting.

Selection menu (IVR)

Help callers reach the right person immediately. With a simple menu, you route every call to the right employee or department.

Smart voicemail system

Never miss a call again. If lines are busy, queues are long, or you’re temporarily unavailable, voicemail ensures every caller can still leave a message.

Statistics by email

Receive daily, weekly, or monthly call reports directly in your inbox. Clear insights, fully included with your number.

Text to speech assistant

Let the computer speak your message for you. The voice sounds natural and is ideal for menus or auto-responses.

VIP whitelist

Only want calls from specific contacts? With a VIP whitelist, only pre-approved numbers can reach your business line.

Webhook call routing

Set up your own custom routing with webhooks. Send calls to different places based on rules you define on your site.

Welcome message

“Thank you for calling…” is often the first thing you hear when you call a large company with professional phone service.

Whisper tone

Many businesses use multiple phone numbers. A whisper tone tells you which number was called before you answer, so you’re immediately prepared.

A softphone is an application that allows you to make and receive business calls using your computer, laptop, tablet, or smartphone. No physical device or SIM card is required.

Yes, softphones work on Windows, Mac, iOS, and Android. You can make calls from your laptop, desktop, tablet, or smartphone, as long as you have an internet connection.

Absolutely. You are free to use your preferred softphone app, such as Zoiper or Bria. We provide the correct login credentials so the softphone connects seamlessly with your phone system.

A softphone on a computer generally works very well with a headset. On a smartphone, however, apps may close or go into sleep mode, preventing calls from coming through. For maximum reliability, we recommend receiving calls via the mobile network or a landline.