Fixed on mobile

When someone calls your CallFactory number, the platform routes the call to your mobile phone over the traditional mobile network — the same way any normal phone call arrives. There is no app involved, no VoIP connection, and no dependency on your internet.

Your mobile phone is simply a forwarding destination in your CallFactory setup. You can be the only destination (all calls go to your mobile) or one of several in a phone team. The platform handles the routing — you just answer the phone.

Softphone apps on mobile have a known problem: they can close in the background, enter sleep mode, or lose their VoIP registration without you noticing. The result is missed calls — and you do not know about it until a customer complains.

Fixed on mobile avoids this entirely. Calls are delivered over the mobile network via our own interconnect. As long as your phone has mobile coverage, the call gets through. No app to keep alive, no internet connection to monitor, no VoIP infrastructure to manage.

Ask yourself: how important is it for you to receive every call? If the answer is very important, fixed on mobile is the right choice.

When a call is forwarded to your mobile, you hear a short whisper message before you are connected to the caller — for example, “Sales line” or “Support call”. This tells you instantly that it is a business call and which line it is coming from, before the caller hears you.

This is how your team distinguishes business calls from personal ones on the same phone. No guessing, no awkward greetings.

Fixed on mobile removes the need for colleagues to install any app on their private mobile phone. No discussions about company software on personal devices, no awkward meetings about it. Calls arrive as normal phone calls over the mobile network — nothing to install, nothing to configure, nothing to maintain.

This is especially valuable when team members use their own phones. Everyone stays reachable for business calls without compromising their personal device.

Fixed on mobile is not limited to a single person. Multiple team members can receive calls on their mobile phones as part of the same phone team. The platform rings them in the order you define — sequential, round robin, or simultaneous.

Team members can switch their availability on or off from the team dashboard. This creates a flexible setup where your team is reachable on their mobiles without being tied to a desk or an office.

For startups, fixed on mobile means you can have a professional business phone system running today — with no investment in hardware. Get a CallFactory number, add your team’s mobile phones, and you are live. Callers reach your business number, your team answers on their mobiles, and the whisper message tells them it is a business call.

For existing teams, it is just as easy. Want to open a support line or set up a dedicated sales number with 10 phones? Add a new CallFactory number, configure the mobile phones as destinations, and it just works. No desk phones to buy, no IT project to plan, no waiting.

Fixed on mobile works alongside every other device type in CallFactory’s hybrid phone system. A typical setup might ring a desk phone first, then fall back to a mobile if no one answers at the desk. Or ring a mobile and a softphone simultaneously so the team member can answer on whichever device is closest.

You configure this from your dashboard. Change the order, add or remove devices, and switch between setups at any time. Forwarding over the mobile network may incur additional per-minute charges depending on the destination.