Your complete business phone system

A hybrid phone system combines different device types under the same business number. Desk phones, mobile phones, softphones, and web applications all work together in the same phone team. Calls can be delivered over VoIP, the mobile network, or the fixed network — depending on the device.

Yes. CallFactory’s phone system is designed to mix devices freely. Office staff can use desk phones, remote workers can use softphones, and team members on the go can receive calls on their mobile — all under the same number with the same routing rules.

You define the routing from your dashboard. Choose sequential forwarding (ring one device after another), round robin (rotate between team members), or simultaneous ringing (all devices ring at once). You can also set business hours, IVR menus, and fallback destinations.

Not necessarily. You can start with fixed on mobile (calls forwarded to your existing mobile phone) or a softphone on your laptop — both require no hardware investment. If you want desk phones, we recommend the Ubiquiti UniFi G3 series, purchased directly from the manufacturer or a reseller.

In most cases, yes. You can port your existing business number to CallFactory and continue using it within the new phone system. This lets you upgrade your setup without changing contact details.

Everything is managed from the web interface — a single dashboard in your browser. Add phone numbers, configure routing, manage devices, download softphone licenses, and review call statistics. Changes take effect immediately.

Yes. The platform scales from a single phone number forwarding to one mobile, all the way to contact centres with hundreds of agents. Start simple and expand as your team grows — no migration needed.

Desk phones and softphones need a working internet connection. If internet reliability is a concern, add a mobile phone as a fallback destination. Fixed on mobile delivers calls over the mobile network and works regardless of internet or power outages.