Buy an Australian Virtual Phone Number

This page is for businesses that want to be reachable in Australia without opening a local office. Whether you are serving Australian customers, supporting Australian partners, or expanding into the Asia-Pacific region, an Australian virtual phone number lets you present a local identity while keeping your operations international.

Australia is the Asia-Pacific region’s largest English-speaking economy, with a population of around 26 million people and a GDP that ranks among the world’s top fifteen. The country has a highly diversified economy spanning mining, financial services, technology, education, tourism and professional services. Sydney and Melbourne are major international business centres that attract companies from around the world. An Australian phone number gives your business direct access to this market.

When an Australian customer sees a local Sydney or Melbourne number, they recognise it as a domestic call. They pay standard Australian rates and feel confident they are dealing with a business that serves the local market. That recognition translates into higher answer rates, more enquiries and stronger customer relationships.

Australia has deep international commercial, cultural and legal ties with many countries, supported by free trade agreements including the AUKFTA. English is the primary language, the legal system is based on common law, and business practices are immediately familiar to international companies.

Australia’s economy is remarkably stable. The country experienced nearly three decades of uninterrupted economic growth before 2020 and recovered quickly. Its well-regulated financial sector, transparent legal framework and strong institutions make it one of the safest markets for international business.

The time zone is the main challenge. The east coast, including Sydney and Melbourne, is at AEST (UTC+10) and the west coast at AWST (UTC+8). Real-time overlap with European business hours is limited, but many international business relationships operate with early morning calls on the Australian side and afternoon engagement from abroad. CallFactory’s time-based routing and voicemail features help bridge the gap.

Australia is a natural gateway to the Asia-Pacific region. Many international companies use Sydney or Melbourne as their regional headquarters for operations across Southeast Asia, New Zealand and the Pacific Islands. The country is a member of APEC, the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP), and maintains close economic ties with Japan, South Korea, China, India and the ASEAN nations.

For businesses in mining and resources, financial services, technology, education, healthcare, or professional services, Australia offers a stable and familiar platform from which to engage the broader Asia-Pacific market. Combine your Australian number with numbers in New Zealand, Singapore, Hong Kong and India to cover the region’s key markets.

Toll-free 1800 — Free for callers from any Australian phone. Best for customer service lines, support desks and enquiry lines where you want to remove any cost barrier for the caller. A worldwide address is accepted.

Local geographic — State-based numbers that carry a recognisable area code. A 2 number says Sydney and New South Wales, a 3 says Melbourne and Victoria, a 7 says Brisbane and Queensland. Best for businesses targeting specific states or wanting to appear locally established. A worldwide address is accepted.

All Australian number types accept a worldwide address, making Australia one of the simplest countries to set up. No Australian address or local entity required.

Australian numbers use a trunk prefix 0 for domestic calls, followed by the area code and subscriber number. When displaying internationally, drop the 0 and add the country code +61:

Local example (Sydney): 02 1234 5678 domestically, +61 2 1234 5678 internationally

Toll-free example: 1800 123 456 domestically

On your website, always show the international format with +61 so both Australian and international visitors can dial correctly. In advertising targeting Australian audiences, use the domestic format with the trunk prefix 0.

You choose an Australian number — toll-free 1800 or local geographic — and tell us where to forward calls. We activate the number, typically within one business day. When someone in Australia dials your number, the call routes through our network and reaches you on your landline, mobile or VoIP system. The caller pays standard Australian rates (or nothing, for toll-free) and your team answers from abroad.

You manage everything through your online account: change forwarding destinations, set opening hours, configure a phone menu or enable voicemail. No hardware, no installation, no Australian office required.

CallFactory has been providing international phone numbers since 2000. Established in the Netherlands with Dutch management, we serve thousands of businesses across Europe and Asia-Pacific. Our platform handles millions of call minutes each year, and our network is built for reliability and call quality.

We work with licensed Australian carriers to ensure number availability and call routing quality. When you need support, our team is available by phone and email during European business hours.

Our platform is designed for companies that need international numbers without international complexity. You get a single account for all countries, transparent pricing, and a support team that understands the needs of businesses operating in international markets.

Adding an Australian number takes minutes. You can combine it with numbers in other countries — New Zealand, Singapore, Hong Kong, India — and manage them all from a single dashboard. Scale up or down as your Australian business evolves.

Australian telecommunications is regulated by ACMA (Australian Communications and Media Authority). Australian phone numbers are issued through licensed carriers in compliance with ACMA regulations and the Telecommunications Act 1997.

All Australian number types — toll-free 1800 and local geographic — accept a worldwide address. CallFactory works with licensed carriers to handle the regulatory requirements on your behalf.

Getting started takes minutes, not months. Choose your Australian number type, provide your address details, and we activate your number — typically within one business day. There are no long-term contracts, no setup fees for most number types, and no minimum call volumes. Start with a single Sydney number or a 1800 toll-free line and add more as your Australian presence grows.