Get local, national and international numbers directly online.
Our own operator license in fifteen countries

The number you need depends on who has to call.

A customer in Munich would rather call a German number. A customer in Madrid would rather call a Spanish one. And anyone who should be able to reach you for free needs a toll-free number. Start with where your callers are.

Countries

Choose the country where your customers are

49 countries, all on the same platform and in the same dashboard. What differs per country is the paperwork: sometimes your business must be established there, sometimes in that specific city, and sometimes there is no requirement at all.

The address requirement is the only thing you need to know beforehand. It differs per country and per type of number, and it is shown next to every number in the number shop — before you order, not after.
Why us

Two things a reseller cannot offer

How the call travels

Over the telephone network, not the cheapest internet route

A call delivered over the internet depends on a connection that is good enough at that moment. A call to a landline or mobile does not: the network makes the phone ring, and that is the whole chain. Across the border too, your caller then hears the quality of a domestic call.

Who makes the change

We are the provider, so we change it ourselves

With a reseller your request goes through their platform provider and back — five links before anything changes. We run our own IVR platform, in each of the fifteen countries where we are licensed. An urgent change is something we do, not something we request.

What a number costs

A local or national number comes in the plans: €149 a year for one person, €25 a month for two, €49 a month for up to eight. A number in a country where you have no office yet is €49 a month, the same in every country, including the full phone system — with an entry rate of €250 a year if you expect little traffic. A toll-free number is €49 a month too.

You only pay for the telephone network. A call that comes in over the internet on your softphone or desk phone is free; delivered to a landline or mobile it costs €0.10 a minute, billed per second. You choose which route a call takes, so your bill is under your control. On a toll-free number you pay those minutes instead of the caller, and on a number in another country the minute rate depends on the country; both on request.

Questions

Virtual phone number FAQ

Find clear answers about virtual phone numbers and the advantages for your business.

A virtual phone number is a telephone number that is not tied to a physical line or a SIM card. Instead, you have many different options for how to route calls. This means you can use the number to forward to one or multiple existing mobile or fixed phones and route calls over the internet. It gives you the most flexible way to set up a modern business phone system.

No, we can forward calls to any existing and/or new phones or softphones on your computer or mobile device. So instead of investing into new equipment, you can just start receiving calls today!

Absolutely! You can choose a virtual phone number in your home country or abroad and we will forward calls according to how you want it: your existing SaaS, phone system or telephone equipment. With our huge number inventory you can expand your business rapidly!

Absolutely, if in your country the local phone company is stopping analog and ISDN lines and you want to keep your phone number, make it a virtual phone number! We can port any existing numbers within (most of the time) 5 working days.

Virtual phone numbers can be configured with many options, like voicemail or we forward your call to another person if you do not answer within x seconds. Talk to our support team how you want your phone number to handle calls and we will handle the programming for you!

Absolutely not. We handle the entire setup for you based on your specific needs. However, if you are tech-savvy, we offer full flexibility: we can provide a Docker container running our IVR system, open up our API, or set up webhooks to communicate with your platform exactly how you want.

Happy CallFactory customers: