# CallFactory

> Business phone numbers and cloud telephony for companies. Toll-free, national and local numbers across Europe and the Americas, plus international numbers in 100+ countries. Cloud PBX with IVR, call recording, voicebot and API integrations. Built for SMBs, customer-service teams and international operators.

## Phone numbers

- [](https://www.callfactory.co/phone-numbers/)
- [](https://www.callfactory.co/phone-numbers/united-states/): Get a US phone number or American phone number for your business. Toll-free and local area codes, no US address needed. Instant activation and forwarding.
- [](https://www.callfactory.co/phone-numbers/united-kingdom/): Order a UK phone number with flexible forwarding to mobile, landline or VoIP. 0808 toll-free, 0333 national and local numbers.
- [](https://www.callfactory.co/phone-numbers/germany/): Order a German phone number with flexible forwarding to mobile, fixed or VoIP. Backed by 26 years of CallFactory expertise.
- [](https://www.callfactory.co/phone-numbers/france/): Order a French phone number for your business. Toll-free 0805, national 09, and local numbers. ARCEP registered. Activate in 24h.
- [](https://www.callfactory.co/phone-numbers/spain/): Get a Spanish phone number or a number in Spain for your business. Toll-free 900, national 518, and local numbers. CNMC registered, licensed operator, activate in 24h.
- [](https://www.callfactory.co/phone-numbers/italy/): Order an Italian phone number for your business. Toll-free 800 and local geographic numbers. AGCOM registered. Activate in 24h.
- [](https://www.callfactory.co/phone-numbers/netherlands/): Order a Dutch phone number with flexible forwarding to mobile, fixed or VoIP. Backed by 26 years of CallFactory expertise. Activate now.
- [](https://www.callfactory.co/phone-numbers/belgium/): Order a Belgian phone number with flexible forwarding to mobile, fixed or VoIP. Backed by 26 years of CallFactory expertise.
- [](https://www.callfactory.co/phone-numbers/poland/): Order a Polish phone number for your business. Toll-free 800 and local geographic numbers. UKE registered. Activate in 24 hours.
- [](https://www.callfactory.co/phone-numbers/sweden/): Order a Swedish phone number for your business. Toll-free 020, national 010, and local numbers. PTS registered. Activate today.
- [](https://www.callfactory.co/phone-numbers/austria/): Order an Austrian phone number with flexible forwarding to mobile, fixed or VoIP. Backed by 26 years of CallFactory expertise.
- [](https://www.callfactory.co/phone-numbers/switzerland/): Order a Swiss phone number for your business. Local geographic numbers and toll-free on request. OFCOM registered. Activate today.


## Features

- [](https://www.callfactory.co/features/)
- [](https://www.callfactory.co/features/api-integrations/): Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.
- [](https://www.callfactory.co/features/calendar-based-call-routing/): Automatically route calls based on your schedule. Office hours, rotating shifts, holidays, and on-call rosters — calls always reach the right person at the right time.
- [](https://www.callfactory.co/features/call-filter/): Block unwanted callers, allow only authorized numbers, or reroute specific callers to different destinations. The call filter keeps your business lines open for the calls that matter.
- [](https://www.callfactory.co/features/call-forwarding/): Forward incoming calls to any landline, mobile, or team. Set rules based on time and availability — manage everything from your dashboard.
- [](https://www.callfactory.co/features/call-insights/): Track call performance with clear data so you see directly from your dashboard who called, when, how long, and where calls were routed.
- [](https://www.callfactory.co/features/call-notes/): Capture every insight from every call. Add notes directly in your dashboard to keep follow-ups, customer requests, and action points in one place.
- [](https://www.callfactory.co/features/call-queue-system/): Every business has peak times when all lines are busy at once. The queue holds those callers with music or a message and connects them automatically to the next available team member, so you never miss revenue because someone heard a busy tone.
- [](https://www.callfactory.co/features/call-recording/): Automatically record incoming business calls so you can listen through the dashboard, download recordings, and use them for training, quality assurance, and compliance.
- [](https://www.callfactory.co/features/calling-from-your-browser/): Open the tab, type a number or pick someone from speed dial, and call. We ring you on the phone you already have and connect you, with your business number showing on the other end. No handsets, no installation, no app.
- [](https://www.callfactory.co/features/custom-solutions/): Our flexible IVR platform allows us to build powerful, custom solutions tailored to your business operations.
- [](https://www.callfactory.co/features/denylist-routing/): Maintain a list of blocked phone numbers that are automatically prevented from reaching your team. Request a block and it takes effect instantly—temporarily or permanently.
- [](https://www.callfactory.co/features/international-telephony/): Get local phone numbers in other countries and route calls across borders. CallFactory is a registered telecom operator in 14 European countries — reliable international telephony without complexity.
- [](https://www.callfactory.co/features/main-phone-number/): One central national main phone number for all your offices and branches, with a voicebot asking callers for zip code, product, or branch name and routing the call to the right location based on that answer.
- [](https://www.callfactory.co/features/peak-traffic-management/): Handle sudden call spikes from campaigns, media exposure, or seasonal peaks. Our cloud-based platform absorbs the volume so no caller hears a busy tone.
- [](https://www.callfactory.co/features/selection-menu/): Help callers reach the right person immediately. With a simple menu, you route every call to the right employee or department.
- [](https://www.callfactory.co/features/pin-code-routing/): Route calls based on a PIN code. Each PIN leads to a different destination — ideal for VIP clients, internal lines, restricted services, and multi-tenant setups.
- [](https://www.callfactory.co/features/smart-voicemail-system/): When no one picks up, callers leave a voicemail that arrives in your inbox as an audio file. Custom greetings, multiple recipients, and no extra software needed.
- [](https://www.callfactory.co/features/text-to-speech-assistant/): Type your message, choose a voice and language, and it is ready in seconds. Professional voice messages for greetings, voicemail, queues, and menus—no recording equipment needed.
- [](https://www.callfactory.co/features/vip-whitelist/): Restrict your business line to approved callers only. Only numbers on your whitelist get through — everyone else is blocked or sent to voicemail.
- [](https://www.callfactory.co/features/voicebot/): AI-powered voice assistants built on our IVR platform. Automate incoming calls with natural conversation, data lookups, and smart routing.
- [](https://www.callfactory.co/features/welcome-message/): Greet every caller with a professional message before the call is connected. Record your own, use a voice actor, or generate one in seconds with text-to-speech.
- [](https://www.callfactory.co/features/whisper-tone/): A brief audio message tells you which number was dialed before you answer, so you immediately know whether this is a business call on your mobile, a specific webshop, or an international number.


## Solutions

- [](https://www.callfactory.co/solutions/)
- [](https://www.callfactory.co/solutions/construction-sector/): Stay reachable on-site with a professional business number. Route calls to project teams, manage missed calls, and look professional.
- [](https://www.callfactory.co/solutions/fashion-brands/): Route calls to the right store, manage peak-season inquiries, and keep your brand consistent with a professional phone setup.
- [](https://www.callfactory.co/solutions/global-business/): Manage phone numbers across multiple countries from one platform. Follow-the-sun routing, local numbers in 100+ countries, one invoice.
- [](https://www.callfactory.co/solutions/healthcare-providers/): Keep your practice reachable with IVR-powered routing, on-call staff management, and emergency line setup. Proven for over 26 years.
- [](https://www.callfactory.co/solutions/call-service/): Distribute incoming calls across agents, manage high volumes with intelligent queues, and improve caller experience. Set up in hours.
- [](https://www.callfactory.co/solutions/online-stores/): Give your online store a professional phone number with voicemail, call queues, and smart menus. Handle inquiries with a small team.
- [](https://www.callfactory.co/solutions/public-sector/): Reliable phone lines for councils, government agencies, and public services. Emergency numbers and citizen lines, configured live in hours.
- [](https://www.callfactory.co/solutions/growing-business/): A professional business number for SMEs. Forward calls to mobile, add colleagues as you grow, and manage everything from one dashboard.
- [](https://www.callfactory.co/solutions/travel-industry/): Virtual phone numbers for travel agencies and tour operators. Scale support across borders with local numbers in 100+ countries.


## Phone system

- [](https://www.callfactory.co/phone-system/)
- [](https://www.callfactory.co/phone-system/desk-phone/): Use VoIP desk phones as part of CallFactory's hybrid phone system. Reliable on your own network. Works alongside mobiles and softphones.
- [](https://www.callfactory.co/phone-system/soft-phone/): Use a softphone to make and receive business calls from your computer. Works with any softphone app. Part of CallFactory's hybrid phone system.
- [](https://www.callfactory.co/phone-system/web-interface/): Manage all your phone numbers, destinations, calls and recordings from one web interface. No installation needed, works in any browser on any device.
- [](https://www.callfactory.co/phone-system/team-dashboard/): A shared online dashboard for your phone team. See who is available, manage your call queue, and switch status. No app store needed.
- [](https://www.callfactory.co/phone-system/fixed-on-mobile/): Receive business calls on your mobile phone over the mobile network. No app, no internet needed. The most reliable way to stay reachable on the go.


## Company

- [](https://www.callfactory.co/pricing/)
- [](https://www.callfactory.co/about-callfactory/)
- [](https://www.callfactory.co/contact-us/)
- [](https://www.callfactory.co/partner-channel/)
- [](https://www.callfactory.co/trust-compliance-center/)
- [](https://www.callfactory.co/help-center/)


## Optional

- [Articles](https://www.callfactory.co/blog/)
- [Sitemap](https://www.callfactory.co/sitemap.xml)
- [robots.txt](https://www.callfactory.co/robots.txt)