# CallFactory > Business phone numbers and cloud telephony for companies. Toll-free, national and local numbers across Europe and the Americas, plus international numbers in 100+ countries. Cloud PBX with IVR, call recording, voicebot and API integrations. Built for SMBs, customer-service teams and international operators. ## Phone numbers - [](https://www.callfactory.co/phone-numbers/) - [](https://www.callfactory.co/phone-numbers/united-states/): Get a US phone number or American phone number for your business. Toll-free and local area codes, no US address needed. Instant activation and forwarding. - [](https://www.callfactory.co/phone-numbers/united-kingdom/): Order a UK phone number with flexible forwarding to mobile, landline or VoIP. 0808 toll-free, 0333 national and local numbers. - [](https://www.callfactory.co/phone-numbers/germany/): Order a German phone number with flexible forwarding to mobile, fixed or VoIP. Backed by 25 years of CallFactory expertise. - [](https://www.callfactory.co/phone-numbers/france/): Order a French phone number for your business. Toll-free 0805, national 09, and local numbers. ARCEP registered. Activate in 24h. - [](https://www.callfactory.co/phone-numbers/spain/): Get a Spanish phone number or a number in Spain for your business. Toll-free 900, national 518, and local numbers. CNMC registered, licensed operator, activate in 24h. - [](https://www.callfactory.co/phone-numbers/italy/): Order an Italian phone number for your business. Toll-free 800 and local geographic numbers. AGCOM registered. Activate in 24h. - [](https://www.callfactory.co/phone-numbers/netherlands/): Order a Dutch phone number with flexible forwarding to mobile, fixed or VoIP. Backed by 25 years of CallFactory expertise. Activate now. - [](https://www.callfactory.co/phone-numbers/belgium/): Order a Belgian phone number with flexible forwarding to mobile, fixed or VoIP. Backed by 25 years of CallFactory expertise. - [](https://www.callfactory.co/phone-numbers/poland/): Order a Polish phone number for your business. Toll-free 800 and local geographic numbers. UKE registered. Activate in 24 hours. - [](https://www.callfactory.co/phone-numbers/sweden/): Order a Swedish phone number for your business. Toll-free 020, national 010, and local numbers. PTS registered. Activate today. - [](https://www.callfactory.co/phone-numbers/austria/): Order an Austrian phone number with flexible forwarding to mobile, fixed or VoIP. Backed by 25 years of CallFactory expertise. - [](https://www.callfactory.co/phone-numbers/switzerland/): Order a Swiss phone number for your business. Local geographic numbers and toll-free on request. OFCOM registered. Activate today. ## Features - [](https://www.callfactory.co/features/) - [](https://www.callfactory.co/features/api-integrations/): Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time. - [](https://www.callfactory.co/features/calendar-based-call-routing/): Automatically route calls based on your schedule. Office hours, rotating shifts, holidays, and on-call rosters — calls always reach the right person at the right time. - [](https://www.callfactory.co/features/call-filter/): Block unwanted callers, allow only authorized numbers, or reroute specific callers to different destinations. The call filter keeps your business lines open for the calls that matter. - [](https://www.callfactory.co/features/call-forwarding/): Forward incoming calls to any landline, mobile, or team. Set rules based on time and availability — manage everything from your dashboard. - [](https://www.callfactory.co/features/call-insights/): Track call performance with clear data so you see directly from your dashboard who called, when, how long, and where calls were routed. - [](https://www.callfactory.co/features/call-notes/): Capture every insight from every call. Add notes directly in your dashboard to keep follow-ups, customer requests, and action points in one place. - [](https://www.callfactory.co/features/call-queue-system/): Every business has peak times when all lines are busy at once. The queue holds those callers with music or a message and connects them automatically to the next available team member, so you never miss revenue because someone heard a busy tone. - [](https://www.callfactory.co/features/call-recording/): Automatically record incoming business calls so you can listen through the dashboard, download recordings, and use them for training, quality assurance, and compliance. - [](https://www.callfactory.co/features/change-destination/): Route calls to any device (mobile, landline, or VoIP), change destinations anytime from your dashboard, add as many extensions as you need, and route calls to colleagues worldwide. - [](https://www.callfactory.co/features/custom-solutions/): Our flexible IVR platform allows us to build powerful, custom solutions tailored to your business operations. - [](https://www.callfactory.co/features/custom-telephony/): Incident hotlines, automated order lines, SMS confirmations, self-service systems — if you can describe it, we can build it on our IVR platform. - [](https://www.callfactory.co/features/dedicated-ivr-servers/): Your own IVR server with complete control. Build custom telephony applications, connect AI platforms, and scale from 4 to 200+ channels. The natural upgrade from our private API when you need more. - [](https://www.callfactory.co/features/denylist-routing/): Maintain a list of blocked phone numbers that are automatically prevented from reaching your team. Request a block and it takes effect instantly—temporarily or permanently. - [](https://www.callfactory.co/features/file-based-routing/): Upload a CSV, TXT or JSON file to update call routing in bulk, changing hundreds of rules at once for PIN codes, allowlists, denylists, area codes or complete IVR flows. - [](https://www.callfactory.co/features/github-routing/): Manage call routing from your GitHub repository. Push a routing file, and CallFactory fetches, validates, and applies the changes automatically — with full version history and instant rollback. - [](https://www.callfactory.co/features/international-telephony/): Get local phone numbers in other countries and route calls across borders. CallFactory is a registered telecom operator in 13 European countries — reliable international telephony without complexity. - [](https://www.callfactory.co/features/ivr-toolkit/): Build custom call flows with structured actions. Play audio, gather input, stream to AI, dial through, transfer and record — all developer-friendly and AI-ready. - [](https://www.callfactory.co/features/main-phone-number/): One central national main phone number for all your offices and branches, with a voicebot asking callers for zip code, product, or branch name and routing the call to the right location based on that answer. - [](https://www.callfactory.co/features/peak-traffic-management/): Handle sudden call spikes from campaigns, media exposure, or seasonal peaks. Our cloud-based platform absorbs the volume so no caller hears a busy tone. - [](https://www.callfactory.co/features/selection-menu/): Help callers reach the right person immediately. With a simple menu, you route every call to the right employee or department. - [](https://www.callfactory.co/features/pin-code-routing/): Route calls based on a PIN code. Each PIN leads to a different destination — ideal for VIP clients, internal lines, restricted services, and multi-tenant setups. - [](https://www.callfactory.co/features/smart-voicemail-system/): When no one picks up, callers leave a voicemail that arrives in your inbox as an audio file. Custom greetings, multiple recipients, and no extra software needed. - [](https://www.callfactory.co/features/star-a-call/): Star a call helps you focus on the conversations that truly matter. With one click, important calls stand out. - [](https://www.callfactory.co/features/statistics-by-email/): Receive daily, weekly, or monthly call reports directly in your inbox. See call volume, duration, peak times, and missed calls — without logging in to anything. - [](https://www.callfactory.co/features/text-to-speech-assistant/): Type your message, choose a voice and language, and it is ready in seconds. Professional voice messages for greetings, voicemail, queues, and menus—no recording equipment needed. - [](https://www.callfactory.co/features/vip-whitelist/): Restrict your business line to approved callers only. Only numbers on your whitelist get through — everyone else is blocked or sent to voicemail. - [](https://www.callfactory.co/features/voicebot/): AI-powered voice assistants built on our IVR platform. Automate incoming calls with natural conversation, data lookups, and smart routing. - [](https://www.callfactory.co/features/webhook-call-routing/): Route calls dynamically using your own webhook. When a call comes in, CallFactory asks your server where to send it — full control in real time. - [](https://www.callfactory.co/features/welcome-message/): Greet every caller with a professional message before the call is connected. Record your own, use a voice actor, or generate one in seconds with text-to-speech. - [](https://www.callfactory.co/features/whisper-tone/): A brief audio message tells you which number was dialed before you answer, so you immediately know whether this is a business call on your mobile, a specific webshop, or an international number. ## Solutions - [](https://www.callfactory.co/solutions/) - [](https://www.callfactory.co/solutions/construction-sector/): Stay reachable on-site with a professional business number. Route calls to project teams, manage missed calls, and look professional. - [](https://www.callfactory.co/solutions/fashion-brands/): Route calls to the right store, manage peak-season enquiries, and keep your brand consistent with a professional phone setup. - [](https://www.callfactory.co/solutions/global-business/): Manage phone numbers across multiple countries from one platform. Follow-the-sun routing, local numbers in 100+ countries, one invoice. - [](https://www.callfactory.co/solutions/healthcare-providers/): Keep your practice reachable with IVR-powered routing, on-call staff management, and emergency line setup. Proven for over 20 years. - [](https://www.callfactory.co/solutions/call-service/): Distribute incoming calls across agents, manage high volumes with intelligent queues, and improve caller experience. Set up in hours. - [](https://www.callfactory.co/solutions/online-stores/): Give your online store a professional phone number with voicemail, call queues, and smart menus. Handle enquiries with a small team. - [](https://www.callfactory.co/solutions/public-sector/): Reliable phone lines for councils, government agencies, and public services. Emergency numbers and citizen lines, configured live in hours. - [](https://www.callfactory.co/solutions/growing-business/): A professional business number for SMEs. Forward calls to mobile, add colleagues as you grow, and manage everything from one dashboard. - [](https://www.callfactory.co/solutions/travel-industry/): Virtual phone numbers for travel agencies and tour operators. Scale support across borders with local numbers in 100+ countries. ## Phone system - [](https://www.callfactory.co/phone-system/) - [](https://www.callfactory.co/phone-system/desk-phone/): Use VoIP desk phones as part of CallFactory's hybrid phone system. Reliable on your own network. Works alongside mobiles and softphones. - [](https://www.callfactory.co/phone-system/soft-phone/): Use a softphone to make and receive business calls from your computer. Works with any softphone app. Part of CallFactory's hybrid phone system. - [](https://www.callfactory.co/phone-system/web-interface/): Manage all your phone numbers, destinations, calls and recordings from one web interface. No installation needed, works in any browser on any device. - [](https://www.callfactory.co/phone-system/team-dashboard/): A shared online dashboard for your phone team. See who is available, manage your call queue, and switch status. No app store needed. - [](https://www.callfactory.co/phone-system/fixed-on-mobile/): Receive business calls on your mobile phone over the mobile network. No app, no internet needed. The most reliable way to stay reachable on the go. ## Company - [](https://www.callfactory.co/pricing/) - [](https://www.callfactory.co/about-callfactory/) - [](https://www.callfactory.co/contact-us/) - [](https://www.callfactory.co/partner-channel/) - [](https://www.callfactory.co/trust-compliance-center/) - [](https://www.callfactory.co/help-center/) ## Optional - [Articles](https://www.callfactory.co/blog/) - [Sitemap](https://www.callfactory.co/sitemap.xml) - [robots.txt](https://www.callfactory.co/robots.txt)