If you already have a number and are looking for a provider, you can do so by simply completing this online connection form. We will contact you the same day to discuss the connection and functions with you. The number will then be active on our platform within 5 working days!

You can always change the final destination of your phone number directly yourself. This can be done in the following two ways: Directly from your mobile phone or tablet, with our app. Or via the web interface!

On most pages of our website you will find a search bar with which you can look up and save currently available numbers. You can search by name number (0800-YOURNAME) or for a memorable number (0800-1234 567). In the search bar you can enter a number or word as desired. Alternatively, you can also choose to browse a list of currently available numbers. You can do this on the product pages for 0800/0900 and local numbers. Enjoy searching!

Yes, calling an 0800 number is always free for the caller.

An 0800/0900 number is a special national number. It cannot be called from abroad. If you also want to speak to foreign callers, we can arrange a national telephone number in the countries you want. Take a look in our international number shop to see which numbers we can currently supply from stock, or feel free to contact us.

Of course! We have working agreements with local CallFactory offices in many countries and thus an international database of numbers in more than 78 countries. For frequently requested countries we can supply numbers from stock. We can often activate your number within 1 business day. Let us know in which countries you want to be reachable by phone, and we will take care of the rest!

An 0800 number is always free for the caller. For a 0900 number, a maximum rate of £1.10 per minute or £1.80 per call applies.

Name calling is calling with the letters on the telephone. In this way, letters in a word are “translated” into a number. For example, the number ‘2’ stands for a, b or c. Name numbers are therefore numbers that are understandable and therefore easy to remember.

An 0800 number is free for the caller. With a 0900 number, the caller pays a rate that can vary from £0.00 to £1.10 per minute or £1.60 per call.

In the United Kingdom we have a difference between so-called “short” and “long” 0800 and 0900 numbers. The normal or “long” phone numbers consist of 7 digits after the area code, while “short” phone numbers have only 4 digits after the area code. Short numbers are therefore easier to remember than long numbers. However, because there are only a limited number of 4-digit numbers available, Ofcom has attached additional conditions to the use of these numbers. Update: March 2019. However, these additional conditions no longer apply and requesting short numbers is now just as easy and subject to the same conditions as requesting long numbers. Because short numbers are easy to remember, they are extra attractive. Which numbers are available as short or long numbers is laid down in the numbering plan. You can read more about this in this article. You can always change the final destination of your phone number directly yourself. This can be done in the following two ways: Directly from your mobile phone or tablet, with our app. Or via the web interface!

If you want to report a malfunction as a CallFactory customer, you can always call our free number +44 20 4638 9400. Outside office hours you can send an e-mail to support@callfactory.co.uk, this is read continuously.

Ofcom is the government-appointed manager and supervisor of telephone numbers, including all phone numbers. Even when you request your number from CallFactory, the number is registered with Ofcom — in your company name. This means that the number always remains your property. Ofcom registers your number and CallFactory performs the service. We ensure that all calls are received on the devices you require.