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The app
Logging in, adding colleagues, switching your status and managing endpoints in the address book. For admins who set up the number and for employees who answer the phone.
- Getting started with the app
- Who Is the CallFactory App For? CallFactory offers a free app that allows you to easily manage the settings and destinations of your phone number.
- How Does the Dashboard Work? The dashboard gives you full control over your phone numbers, endpoints, availability, and features. Here is how it works.
- How Do I Log In? Log in to your dashboard at callfactory.app/login using your account credentials or email address.
- Add Users to the Dashboard Add team members to your dashboard and assign them an admin or user role.
- Endpoints and the address book
- How Do I Change an Endpoint? Change where your calls are forwarded to in a few clicks. Select a different endpoint in the dashboard and the change takes effect immediately.
- Why Can't I Edit or Delete a Destination? The app does not allow you to edit or delete a destination. Why is that, and what should you do to resolve this?
- How Does the Address Book Work? Save frequently used endpoints in your address book so you can switch between them with one click. Shared across all your phone numbers.
- How Do I Add a New Endpoint to the Address Book? Use the address book to manage your endpoints. Add new phone numbers in just a few steps.
- How Do I Change an Endpoint in the Address Book? Edit or remove endpoints in your address book. Change names and numbers, or delete unused endpoints from the dashboard.
- Set Opening Hours Set the days and times you are available in the dashboard. Choose what happens outside business hours — closed message, voicemail, or forwarding.
- More in the app
- Teams Build a virtual call center in less than 10 minutes with the Team page. Manage teams, customize with logos and avatars, and easily set call order.
- Call Recording View all recorded calls in your dashboard. See caller details, listen to recordings, download them, and mark important calls for easy reference.
- Text-to-Speech Assistant Create professional voice recordings by typing your text. Use them for welcome messages, closed messages, voicemail, whisper tones, and phone menus.
- For employees
- Who Is the Call Center App For? CallFactory offers a unique app that allows phone number employees to easily set their availability. Who can use this?
- How Does the Call Center App Work? You want to use the Call Center app or the web version employee.callfactory.com. But how does it work exactly?
- How Do I Change My Status? Switch between available, on break, and unavailable in the dashboard. Your status updates in real time and controls whether calls are forwarded to you.
- How Do I View My Call Statistics? As a user of the Call Center app or employee.callfactory.com, you want to see an overview of your calls and call minutes. Is that possible?
- Installing a softphone
- Install Zoiper Softphone on Desktop Step-by-step guide to install and configure Zoiper softphone on Windows or Mac to receive and make calls with your phone number.
- Install Zoiper Softphone on Mobile Step-by-step guide to install and configure Zoiper softphone on Android or iPhone to receive and make calls with your phone number.
Other categories
Looking for something else?
- Getting started 7 articles — a number abroad, call costs, starting to measure
- Setting up your number 33 articles — phone menu, call queue, destinations, business hours
- Forms and documents 1 article — the list for postcode and area code routing
- For developers 2 articles — the statistics and availability APIs
- FAQs 21 short answers, grouped by topic
Still stuck?
Give us a call. We run our own platform and network, so the person you reach can change the setting for you right away.
