Setting up your number

What Happens If I Cannot Answer a Call?

You decide what happens when no one answers: overflow to a colleague, a call queue or voicemail by email. You set it up in the dashboard for each number.

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You decide what happens when an incoming call isn’t answered. You set up the options below in the dashboard.

Overflow

With overflow, calls that aren’t answered are forwarded automatically to another endpoint: a colleague, a different office or an external call center. The caller only notices that someone answers.

Queue

During busy periods, callers can wait in a queue. Every 10 seconds, the queue checks whether someone has become available. You can set the maximum number of callers waiting (the default is 5).

Voicemail

If no one is available, callers can leave a voicemail. You receive the message by email as an audio file, so you can listen to it and call back when it suits you. Messages also stay in your dashboard for 90 days.

How to set it up

Log in to the dashboard and go to your number settings. There you turn on overflow, the queue and voicemail, and set the order in which they are used.