Netherlands
Belgium
Denmark
Germany
France
United States
Austria
UK
Spain
ItalyKnowing when most calls come in helps you plan your staffing and avoid missed calls. Your call statistics show exactly which days and hours are busiest, so you can have the right number of people available at the right time.
How to view your busiest times
Log in to the dashboard and go to Statistics. Choose a period (today, last week, last month, or any period up to one year back) and you see a full breakdown of your call volumes.
The top 3 busiest hours show the times of day when call volume peaks. Use them to plan breaks outside those hours and to make sure enough people are answering at peak times.
The calls per hour chart gives a more detailed view, with the volume for every hour of the day across your chosen period.
Missed calls
If callers hang up before reaching someone, because your team was busy, it was outside business hours or they left a phone menu, these calls show up in your statistics as missed calls.
Keep an eye on this number. A high share of missed calls at certain times usually means you need more people available during those hours, or that your queue settings need adjusting.
Receive reports automatically
You can also receive your statistics by email (daily, weekly or monthly) without logging in. See statistics by email to set this up.
