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View Call Statistics per Employee

See how many calls and minutes each team member handled. In the dashboard you download a breakdown for each endpoint as an Excel file.

  • 1 min read

If several endpoints (team members) receive calls, you can view the statistics for each person in the dashboard.

How to view employee statistics

  1. Log in to the dashboard
  2. Go to Statistics
  3. Set the period you want to review
  4. Go to Specification

You now see an overview of all calls during that period.

Download as Excel

Click Download as Excel at the top of the page. The downloaded file contains several tabs:

  • Overall Data: all call information for the selected period
  • One tab per endpoint: named after the endpoint, with only the calls that person answered

Note: the endpoint tabs only include calls that were actually answered. Calls where the caller hung up before anyone answered appear only on the Overall Data tab.

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Map of Europe with the countries where CallFactory supplies numbers Licensed in 14 European countries