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Set Up Postal Code or Area Code Routing

Route callers to the right branch automatically based on their area code or postal code, so one national number reaches several offices.

  • 1 min read

If you have one national number but several branches or offices, callers can be routed automatically to the nearest location, based on where they are calling from.

Area code routing

With area code routing, incoming calls are forwarded based on the caller’s area code. You decide which area codes go to which branch or endpoint. Once it is set up, callers are connected to the right location automatically.

Postal code routing

If you have several branches within the same area code region, postal code routing is more precise. Callers are asked to enter the digits of their postal code, and the call is forwarded to the branch in their area.

How to set it up

Contact support to set up routing for your number. You send us a list of area codes or postal codes and the destination for each one. Once it is set up, routing works automatically for every incoming call.

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