Repeat Prescription Line

A repeat prescription line lets patients request their regular medication by phone, without waiting for an assistant. Medical practices and pharmacies use it to take these requests off their regular phone lines, so those lines stay free for other calls.

Patients call the repeat prescription line and are welcomed by the phone menu (IVR, Interactive Voice Response). The system then asks them to state their name, date of birth, the names and doses of their medications and, if they want, their pharmacy.

The IVR records the answers and emails them to the practice. At set times during the day, an assistant listens to the recordings, approves the requests and sends them to the pharmacy, which prepares the medication. The patient can then pick it up, often within one business day.

For the pharmacy, handling repeat prescriptions this way means shorter waiting times at the counter.

For the patient, the automated repeat prescription line is available 24 hours a day, 7 days a week.

Learn more

Would you like to set up your own repeat prescription line? Contact us or email support@callfactory.co.