Callers Get a Busy Tone: Can I Add a Queue?

Yes. If callers hear a busy tone when your line is in use, you can activate a queue so they wait in line instead of being turned away.

How it works

Your phone number is a virtual number. Calls arrive on our platform first and are then forwarded to your phone or phone system. Because every call passes through our platform, we can add features such as a queue.

When a queue is active, callers hear a hold message instead of a busy tone. Every 10 seconds our system checks whether someone is available. As soon as someone is free, the caller is connected automatically.

Queue settings

By default, up to 5 callers can wait in the queue at the same time. If you expect more calls, for example after a TV appearance or a marketing campaign, contact our support team to increase this limit.

You can also choose what happens when the queue is full: play a message, send the caller to voicemail, or forward the call to a different number.

Our support team sets up the queue for you. Let us know that you would like a queue, and we take care of the rest.

Related features

• Queue
• Voicemail