Handle Calls Differently Based on Day and Time

Your phone number can handle calls differently depending on the day and time. For example, calls go to your team during business hours, and outside those hours callers hear a closed message and can leave a voicemail.

This works for standard office hours, shift schedules, weekend cover and 24-hour helplines where different people are on duty at different times.

How to set it up

Set your opening hours in the dashboard under Opening Hours Schedule. Define when you are open and what happens outside those times: play a closed message, send callers to voicemail or route calls to a different endpoint.

For shift work, combine opening hours with the availability switch, so team members log in and out at the start and end of their shifts.

Changes take effect immediately.

Holidays

For public holidays and company holidays, use the Holiday Calendar in the dashboard. Set the dates you are closed and choose what callers hear on those days. The holiday calendar automatically overrides your regular opening hours.

Related features

• Opening hours
• Closed message
• Voicemail