How Long Can Callers Wait on Hold?

Callers wait until someone is available. When the queue is active, the system checks every 10 seconds whether an endpoint is free, and as soon as one is, the next caller is connected automatically.

While they wait, callers hear a hold message and, if you want, their position in the queue. You can record the message yourself on your mobile phone or create one with the text-to-speech assistant.

How many callers can wait?

By default, up to 5 callers can be in the queue at the same time. If you expect more calls, for example after a TV appearance or during a marketing campaign, contact our support team and we raise the limit.

What happens when the queue is full?

You choose what happens when the maximum is reached: callers hear a message, go to voicemail to leave a message, or are routed to a different number.

Reducing wait times

Use your call statistics to see which days and hours are busiest. The top 3 busiest hours and the calls per hour chart help you plan your staffing, so fewer callers have to wait.

Related features

• Queue
• Voicemail
• Call statistics