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Setting up your number

How Does a Phone Menu Work?

A phone menu (IVR) lets callers choose a department or person by pressing a number. Here is how it works, and how our support team sets one up for you.

  • 1 min read

A phone menu plays a short message that lists the options, for example: “Press 1 for sales, press 2 for support, press 3 for accounts.” The caller presses a number on their phone, and the system routes the call to the right department or person.

How to set one up

Our support team sets up the phone menu for you. Tell us which options you want and where each one should go, and we take care of the rest. Menu changes we make go live the next business day.

For the voice prompt, you have two options: record it yourself on your mobile phone, or type your text and let the text-to-speech assistant generate the audio. The text-to-speech assistant gives you a 5-letter code that you paste into the dashboard to activate it.

You can also set up menus with more than one level. For example, pressing 1 for sales could lead to a second menu where callers choose between new inquiries and existing customers.

Want to talk it over first?

Our team helps you with numbers and voicebots in each of our countries. Call us or use the contact form.

Go to the contact form → Reply within one business day
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Map of Europe with the countries where CallFactory supplies numbers Licensed in 14 European countries