How Do I Change My Status?

In the dashboard. Log in and you see your current status. Click the other status to switch. The change takes effect immediately.

There are two statuses:

• Available: incoming calls can be forwarded to you.
• Unavailable: no calls are forwarded to you.

Switch to available at the start of your shift, and to unavailable at the end of it or when you step away. While you are unavailable, the system skips you and tries the next person, until you switch back to available.