Emergency Line

For many patients, the doctor’s practice is the first point of contact, so it is important that the practice can be reached by phone. A separate emergency line next to the regular practice number makes sure that urgent calls reach a doctor.

Emergency lines for several doctors

An emergency line is often shared by a group of doctors, within one practice or across several practices. Callers then reach the doctor on duty through one central emergency number.

How an emergency line works

An emergency line is a virtual number. Calls to it first reach our platform, and our phone menu system (IVR) connects the call to the doctor who is on duty and available.

You can decide who is on duty in two ways:

• A duty calendar: the day and time of the call decide which doctor is on duty. You fill in the calendar once, or update it regularly.
• Doctors set their own availability: at the start of their shift, doctors set themselves to available, and at the end to unavailable. They do this in the dashboard. The CallFactory app is coming soon.

With the second setup, a change in the schedule is no more than a doctor switching their status.

What you need

You don’t need to install any software. Doctors switch their availability in the dashboard in their browser and can start right away.

Learn more

Do you want to know more about setting up an emergency line, or do you want to move your existing line to us? Contact us. You can email support@callfactory.co, which is monitored around the clock, or call us at +31 85 400 5588 on weekdays from 9:00 to 17:00 CET.