Call Recording

When call recording is switched on, all incoming calls are recorded automatically; outgoing calls are not recorded. You manage your recordings in the dashboard.

Recordings are kept for up to 30 days by default; longer storage is available as a paid option. They are stored in the EU, and only the administrator of your account can listen to them. Call recording is part of the Customer Service plan.

Viewing your recordings

Go to Call Recording in the dashboard. You see an overview of all recorded calls for the selected number, showing:

• The caller’s number
• The duration of the call
• The date and time
• The total number of recorded calls

Recording details

Click a recording to see the full details:

• Date and time of the call
• The caller’s number
• The number that was dialed
• Which endpoint answered the call

From here the account administrator can listen to the recording, download it as an audio file, or mark it so it is easy to find later in the overview.

Related features

• Call recording