Activate Area Code Routing

With area code routing, incoming calls are forwarded based on the caller’s area code. The caller is connected to your nearest branch or team member automatically, without having to do anything.

When to use area code routing

Area code routing works well when you have branches in several regions of a country and want callers to reach the nearest one automatically. Your whole organization is reachable on one phone number, and the routing does the rest.

If you have several branches within the same area code region, postcode routing is more precise: callers enter the first digits of their postcode and are forwarded to the branch in their area.

How to activate

Contact support to set up area code routing for your phone number. You send us a list of area codes and the destination for each. Once it is set up, the routing works automatically for every incoming call.