Activate a Welcome Message

A welcome message is the first thing callers hear when they dial your number. It greets them, confirms that they have reached the right business, and can share useful information, for example your opening hours, your website address or a short introduction before they are connected to your team.

Why use a welcome message

A welcome message tells the caller right away that they have dialed the right number, while your phone is already ringing. It gives a professional first impression, even if your team is small.

You can also use it to set expectations, for example “We are receiving more calls than usual, please stay on the line”, or to introduce a phone menu.

How to create your welcome message

There are two ways:

• Record it yourself: make a recording on your mobile phone and send it to us.
• Use our text-to-speech assistant: type your message, choose a voice, and paste the generated code into the dashboard under Settings → Welcome Message. It is live immediately.

The text-to-speech option is especially useful if you update your welcome message often, for example for holidays or temporary notices.

Activate your welcome message

Log in to the dashboard, go to Settings → Welcome Message, and enter your text-to-speech code, or contact our support team to upload your recording. Changes take effect immediately.

The welcome message is included in every plan at no extra cost.