Activate Voicemail

When you are busy or closed, callers can leave a voicemail instead of hearing a busy tone or a phone that keeps ringing. Each message is sent to you by email as an audio file, together with the caller’s number, the time of the call and the number they dialed. The message also stays in your dashboard for 90 days. The email does not include a written transcript yet.

How it works

The caller hears a short prompt, for example “Please leave a message after the tone”, and records their message. As soon as they hang up, you receive an email with the recording attached. You can listen to it on your phone, your laptop or anywhere else you read email.

For the voicemail prompt, you have two options:

• Record it yourself: make a recording on your mobile phone and send it to us.
• Use our text-to-speech assistant: type your prompt, choose a voice, and paste the generated code into the dashboard.

When voicemail starts

You decide when voicemail starts. Common setups:

• After a set number of rings when nobody picks up
• Outside your opening hours, after the closed message
• When the call queue is full

You set these rules in the dashboard, and they take effect immediately.

Getting started

Switch on voicemail in the dashboard under Number Settings. Enter the email address where you want to receive the messages, and you are ready. Changes are saved right away.