Activate a Call Queue

When all your lines are busy, callers hear a hold message instead of a busy tone. They stay in the queue until someone is available to take the call.

How the queue works

Every 10 seconds our platform checks your phone or phone system. As soon as someone is available, we connect the caller. The caller does not have to do anything: they wait and are connected automatically.

This way callers are not turned away just because everyone happened to be on the phone at the same time.

Queue limits

By default, up to 5 callers can wait in the queue at the same time. This protects your number from being overloaded during unexpected peaks.

If you expect more calls, for example because of a TV appearance, a marketing campaign or a seasonal peak, let our support team know and we can increase the limit for you.

What callers hear while waiting

While in the queue, callers hear their position in the queue, followed by hold music or a message of your choice. You can use this time to share useful information, such as your website address, current promotions or other ways to reach you.

Create your hold message the same way as any other recording: record it on your mobile phone and send it to us, or use our text-to-speech assistant for quick updates.

Getting started

Our support team sets up the queue for you. Let us know that you want to activate it and we configure everything, including the hold message and the queue limit.

Also read

Voicemail: for when you want callers to leave a message instead of waiting.