Activate a Phone Menu

A phone menu plays a short message to the caller, for example “Press 1 for sales, press 2 for support”, and routes them to the right person or team based on their choice.

Why use a phone menu

With a phone menu, callers reach the right person on the first try, so nobody has to transfer them or explain their question twice. It is especially useful when you have separate teams for sales, support, billing or different locations.

You can also use a phone menu to answer common questions automatically, for example by playing a recorded message with your opening hours or delivery status. Your team then only handles the calls that need a person.

How to get started

Tell us which options you want and where each option should go. For example:

• Press 1 → sales team (rings three mobiles)
• Press 2 → support (rings your office line)
• Press 3 → opening hours (plays a recording, no staff needed)

Our support team builds the phone menu for you. If you need changes later, such as a new option, a different routing or updated numbers, let us know. Changes we make to your menu go live the next business day.

The voice prompt

For the spoken menu message, you have two options:

• Record it yourself: make a recording on your mobile phone and send it to us.
• Use our text-to-speech assistant: type your message, choose a voice, and paste the generated code into the dashboard. This makes it easy to update whenever your options change.

Multi-level menus

You can also create menus within menus. For example, a caller presses 1 for sales and then hears a second menu: “Press 1 for new customers, press 2 for existing customers.” Our team sets up the levels you need.

Also read

How does a phone menu work?

Tips for designing your phone menu