Account, billing and admin

Yes, a toll-free number is free for the caller from any landline or mobile in the country it serves, which is the main reason businesses use it for sales lines, support, and inbound marketing. The receiving company pays the inbound traffic, so finance keeps a clear view of the cost while the call barrier stays at zero for the customer.

A toll-free number is always free for the caller and the business pays the inbound minutes, while a premium-rate number charges the caller a per-minute or per-call rate set by the national numbering authority in each country (or the local currency equivalent). The dashboard reports inbound spend and premium-rate revenue separately, so finance can split the entries on the management report without manual cleanup.

A toll-free number is free for the caller and the receiving business pays for the call, while a premium-rate number charges the caller a per-minute or per-call rate that the business sets within the cap the local telecoms regulator allows. Most companies use toll-free for sales and support, and reserve premium-rate for paid services like information lines or premium consultations.

CallFactory customers can call the free support line around the clock, and outside office hours you can also email support@callfactory.co because the inbox is monitored continuously. The on-call engineer escalates incidents that affect more than one customer immediately, so the impact on your business stays as short as possible.