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Popular searches: transferring callsactivate a phone menucost of calling 0800call queue
- Setting up your number Activate a Call Queue When all lines are busy, callers are placed in a queue automatically. Every 10 seconds we check if someone is available and connect the call.
- Setting up your number Activate a Closed Message Play a message to callers outside working hours. Let them know when you are available and how to leave a message.
- Setting up your number Activate a Phone Menu A phone menu lets callers choose a department or person by pressing a number. Tell us your options and we set it up for you.
- Setting up your number Activate a Virtual Call Center A virtual call center lets your team handle calls on one number. Works with 1 to 100 people — sequential, round-robin, or ring all at once.
- Setting up your number Activate a Welcome Message A welcome message greets callers when they phone your number. Record it yourself or use our text-to-speech assistant.
- Setting up your number Activate a Whisper Tone A whisper tone plays a short sound before the call connects so you know which number the caller dialed. Useful for multiple businesses or numbers.
- Setting up your number Activate a Whisper Tone A whisper tone helps you recognize which calls come through your phone number. Enable it in your dashboard.
- Setting up your number Activate Area Code Routing Automatically connect callers to the nearest branch based on their area code. One phone number, multiple destinations.
- Setting up your number Activate Postcode Routing With postcode routing, callers enter their postcode and are connected to the nearest branch — even when multiple branches share the same area code.
- Setting up your number Activate Voicemail When you cannot answer, callers leave a voicemail. You receive each recording by email so you can follow up at any time.
- The app Add Users to the Dashboard Add team members to your dashboard and assign them an admin or user role.
- Setting up your number Answering Calls with Multiple Team Members Route calls across your team using a virtual call center, phone menu, or availability toggles. Manage who takes calls and in what order.
- Setting up your number Block Mobile Callers Make your number accessible from landlines only. Mobile callers hear a message explaining that the number cannot be reached from a mobile phone.
- Setting up your number Busiest Call Times of the Week See exactly when your busiest hours are so you know when to have extra staff available. View peak times, daily trends, and missed calls in your dashboard.
- The app Call Recording View all recorded calls in your dashboard. See caller details, listen to recordings, download them, and mark important calls for easy reference.
- Setting up your number Call Statistics See average talk time, call volumes, top endpoints, busiest hours, and caller origins — all in real time from your dashboard.
- Setting up your number Callers Get a Busy Tone — Can I Add a Queue? Stop losing callers to busy tones. Add a queue so callers wait until someone is available instead of hearing an engaged signal.
- Getting started Can I Also Request a Number Abroad with CallFactory? At CallFactory, you can just as easily register a phone number abroad.
- Setting up your number Can You Also Route Phone Numbers to My Mobile Phone? If you're not always at one location, or perhaps don't have a landline at all, it's convenient to forward your phone number to your mobile phone. But is that possible?
- Setting up your number Can You Deliver Calls Abroad? Forward incoming calls to any phone number worldwide. Have a business number and answer calls from anywhere — no problem with CallFactory.
- Setting up your number Change the Settings for Your Phone Number Manage all your phone number settings from the dashboard. Enable or disable features like whisper tone, phone menu, queue, and more.
- Getting started Choose an International Phone Number Get a local phone number in another country to give your business a local presence. Choose your number online and start receiving calls straight away.
- Setting up your number Choosing a Voice for Your Welcome Message Record a welcome message on your mobile phone for a personal touch, or use the text-to-speech assistant for a professional result.
- Setting up your number Emergency Line This is how doctors manage their availability via an emergency line.
- For developers Employee Availability API Use the CallFactory API to check endpoint availability and call status. Build custom integrations with real-time employee status data.
- Setting up your number Forward Calls to Another Location If No Answer Automatically forward incoming calls to another location when you are busy with our overflow feature.
- Setting up your number Handle Calls Differently Based on Day and Time Route calls based on your opening hours. Forward to your team during the day, play a closed message and offer voicemail outside hours.
- The app How Do I Add a New Endpoint to the Address Book? Use the address book to manage your endpoints. Add new phone numbers in just a few steps.
- The app How Do I Change an Endpoint in the Address Book? Edit or remove endpoints in your address book. Change names and numbers, or delete unused endpoints from the dashboard.
- The app How Do I Change an Endpoint? Change where your calls are forwarded to in a few clicks. Select a different endpoint in the dashboard and the change takes effect immediately.
- The app How Do I Change My Status? Switch between available, on break, and unavailable in the dashboard. Your status updates in real time and controls whether calls are forwarded to you.
- Setting up your number How Do I Know If a Call Comes Through My Phone Number? Use a whisper tone to hear a short tone before each call so you know it is coming through your business number and not your personal line.
- The app How Do I Log In? Log in to your dashboard at callfactory.app/login using your account credentials or email address.
- The app How Do I View My Call Statistics? As a user of the Call Center app or employee.callfactory.com, you want to see an overview of your calls and call minutes. Is that possible?
- Setting up your number How Does a Phone Menu Work? A phone menu lets callers choose a department or person by pressing a number. Learn how it works and how to set one up.
- The app How Does the Address Book Work? Save frequently used endpoints in your address book so you can switch between them with one click. Shared across all your phone numbers.
- The app How Does the Call Center App Work? You want to use the Call Center app or the web version employee.callfactory.com. But how does it work exactly?
- The app How Does the Dashboard Work? The dashboard gives you full control over your phone numbers, endpoints, availability, and features. Here is how it works.
- Setting up your number How Long Can Callers Wait on Hold? Callers wait in the queue until someone is available. By default up to 5 callers can wait at a time — this can be increased on request.
- Setting up your number I Want to Play a Welcome Message With a welcome message, you greet callers in a professional manner. But how do you activate this feature?
- The app Install Zoiper Softphone on Desktop Step-by-step guide to install and configure Zoiper softphone on Windows or Mac to receive and make calls with your phone number.
- The app Install Zoiper Softphone on Mobile Step-by-step guide to install and configure Zoiper softphone on Android or iPhone to receive and make calls with your phone number.
- Setting up your number Is Voicemail Possible? You can't always answer callers, but you don't want to miss any calls. Then voicemail or a digital answering machine is the perfect solution.
- Setting up your number Repeat Prescription Line Many doctors and pharmacists make smart use of an intelligent IVR to offer a repeat prescription line.
- The app Set Opening Hours Set the days and times you are available in the dashboard. Choose what happens outside business hours — closed message, voicemail, or forwarding.
- Forms and documents Set Up Postcode or Area Code Routing Route callers to the right branch automatically based on their area code or postcode. One national number, multiple destinations.
- Getting started Set Up Statistics Email Reports Receive your call statistics by email — daily, weekly, or monthly. Set the frequency in the dashboard and reports are sent automatically.
- Setting up your number Set Up the Holiday Calendar Use the holiday calendar to route calls differently on bank holidays. Play a closed message, forward to voicemail, or route to a different endpoint.
- For developers Statistics API With the CallFactory Statistics API, you can integrate real-time call statistics into your own software environment.
- The app Teams Build a virtual call center in less than 10 minutes with the Team page. Manage teams, customize with logos and avatars, and easily set call order.
- The app Text-to-Speech Assistant Create professional voice recordings by typing your text. Use them for welcome messages, closed messages, voicemail, whisper tones, and phone menus.
- Setting up your number Tips for Designing Your Phone Menu Keep your phone menu simple and effective. Use clear language, limit options, and avoid deep nesting so callers reach the right person quickly.
- Setting up your number Transferring Calls with Yealink Transfer calls warm or cold with your Yealink desk phone. Step-by-step instructions for both methods.
- Getting started View Call Statistics per Employee See how many calls and minutes each team member handled. Download a breakdown per endpoint as an Excel file from the dashboard.
- Setting up your number View Call Statistics Percentages by Time or Origin Easily see what portion of your calls occur outside business hours or come from mobile callers.
- Getting started View Statistics for a Specific Period Change the date range in your call statistics to view data for a single day, week, month, or up to a full year.
- Getting started View Your First Call Statistics How is your number performing? How many people are calling you? Your call statistics are your first health indicator for your phone number.
- Getting started What Does It Cost to Call an 0800 Number? Calling an 0800 number is always free, even when calling from a mobile phone.
- Setting up your number What Happens If I Cannot Answer a Call? Configure what happens when no one picks up. Use overflow, queue, or voicemail to make sure every caller is handled.
- The app Who Is the Call Center App For? CallFactory offers a unique app that allows phone number employees to easily set their availability. Who can use this?
- The app Who Is the CallFactory App For? CallFactory offers a free app that allows you to easily manage the settings and destinations of your phone number.
- The app Why Can't I Edit or Delete a Destination? The app does not allow you to edit or delete a destination. Why is that, and what should you do to resolve this?
- FAQs Are calls to toll-free numbers always free for the caller?
- FAQs What is the call rate for a telephone number?
- FAQs What is the difference between a toll-free and a premium-rate number?
- FAQs What should we do if there is a fault on the line?
- FAQs How long does it take to change the final destination of my number?
- FAQs What is a name number, and how does name dialing work?
- FAQs What is the difference between short and long phone numbers?
- FAQs How do I choose the right phone number for my business?
- FAQs What is the difference between local, national, and international numbers?
- FAQs How can I check if a number is available?
- FAQs How long does number activation usually take?
- FAQs Can I reserve a number before completing my setup?
- FAQs Are toll-free and premium-rate numbers available for every business?
- FAQs Can I use international numbers with the same CallFactory setup?
- FAQs Do I need different setups for different number types?
- FAQs Can I change my number after activation if my needs change later?
- FAQs What details do I need before ordering a new business number?
- FAQs How do I transfer my existing telephone number to CallFactory?
- FAQs Can CallFactory provide numbers in other countries, like Germany, France, or Ireland?
- FAQs Can a toll-free or premium-rate number be reached from abroad?
- FAQs What does the telecoms regulator do for business phone numbers?
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What you're working on
Five places that cover almost everything
The articles are sorted by what you're doing, not alphabetically. Every category is complete, so whatever belongs to a topic is all in one place.
- 7 articles Getting started A number abroad, what a call to an 0800 number costs, and how to start measuring.
- 19 articles The app Logging in, adding users, switching your status, the address book. For admins and for employees.
- 33 articles Setting up your number Phone menu, call queue, destinations, business hours and whatever else you can change in your routing.
- 1 article Forms and documents Postcode and area code routing: the list you send us so we can set it up.
- 2 articles For developers The statistics API and the employee availability API, called from your own code.
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