📢 Greet every caller

Welcome message

“Thank you for calling Smith & Partners. Your call is important to us.” That single sentence tells the caller three things: they have reached the right company, someone is about to pick up, and they are dealing with a professional organization. Without it, callers hear nothing but a ringing tone and wonder if they dialled the right number.

CallFactory’s welcome message plays automatically before the call is connected. Record it yourself, hire a voice actor, or use our text-to-speech assistant to generate a professional message in seconds. Change it at any time — new opening hours, a seasonal greeting, a promotional announcement — and the update is live immediately.

Plays automatically before the call connects
Record yourself, voice actor, or text-to-speech
Update the message at any time
Use for branding, compliance, or promotions

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Benefits of the welcome message

See how our smart tools help your team work more efficiently, save valuable time, and elevate the way your business communicates.

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Professional first impression

A well-crafted greeting tells callers they have reached a real, professional organization. It sets the tone for the entire conversation before your team even picks up.

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Inform and comply

Use the welcome message to inform callers that calls may be recorded. This is standard practice for compliance and builds trust with callers from the first second.

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Promote while they listen

Mention a current offer, a new product, or an important update. Every caller hears it — free advertising to an audience that is already engaged with your business.

How the welcome message works

When a caller dials your CallFactory number, the welcome message plays before the call is forwarded to your team. The caller hears your greeting, and during that time the system is already ringing your extensions in the background. By the time the message finishes, a team member is often ready to pick up — so the caller experiences no extra waiting time.

You choose what the message says. A simple greeting with your company name. A compliance notice about call recording. Opening hours. A promotional message about your latest campaign. Or a combination of all of these. The message can be as short or as long as you need.

Three ways to create your message

You have three options. Record it yourself on your mobile phone and send us the audio file — quick, personal, and free. Hire a professional voice actor for a polished, broadcast-quality result. Or use CallFactory’s text-to-speech assistant to generate a natural-sounding message from text in seconds.

Most of our customers use the text-to-speech assistant because the voice quality is so good that a voice actor is simply no longer necessary. It is instant, free, and makes updates effortless — change a phone number or an opening time and the new message is live within seconds.

Seasonal greetings and promotional messages

The welcome message does not have to stay the same all year. Update it for Christmas, Easter, summer holidays, or any occasion. Some businesses change their message during marketing campaigns — “This month, enjoy 20% off your first order. Mention this offer when you speak to our team.”

Because updating is instant — especially with text-to-speech — there is no reason to leave a stale message running. Keep it fresh and relevant, and your callers will notice the difference.

Combine with your call flow

The welcome message is the first step in your call flow. After the greeting, callers can be directed to a phone menu to choose their department, placed in a call queue if all lines are busy, or forwarded directly to your team. Outside office hours, calendar-based routing can play a different message with your opening hours and offer voicemail.

For businesses with international numbers, you can set a different welcome message per number — English for your business number, French for your French number, German for your German number — each with the right language and tone.

Included free with every number

The welcome message is included at no extra cost with every CallFactory number.

This feature is included free with every business number or international number.

API integrations

Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.

Calendar-based call routing

Automatically route calls based on your schedule. Office hours, rotating shifts, holidays, and on-call rosters — calls always reach the right person at the right time.

Call filter

Block unwanted callers, allow only authorised numbers, or reroute specific callers to different destinations. The call filter keeps your business lines open for the calls that matter.

Three options: record it yourself on your phone, hire a voice actor, or use our text-to-speech assistant to generate one from text in seconds. All three options can be changed at any time.

Yes. Change the message as often as you like — for seasonal greetings, promotions, updated opening hours, or any other reason. Updates are live immediately.

Not noticeably. While the message plays, CallFactory is already ringing your extensions in the background. By the time the message finishes, a team member is often ready to pick up.

Yes. Combine the welcome message with calendar-based routing to play a different greeting outside office hours — for example, with your opening times and a voicemail option.

Yes. Each CallFactory number can have its own welcome message. This is especially useful if you operate numbers in different countries or for different brands.

Yes. Many businesses use the welcome message to inform callers that calls may be recorded for training and quality purposes. This is standard practice under most telecom regulations.

Yes. Use a different message per number, or use the text-to-speech assistant to generate messages in multiple languages — each with a native-sounding voice.

No. The welcome message is included free with every CallFactory number.